Cheap Hotels in Terra Vista

Clean room, bar staff was wonderful, Breakfast was slim pickings and not worth being included in the stay.

Great

It still smelled like dog(s) were in the room. The bed was noisy and extremely uncomfortable. The walls are thin so you hear TV's, people walking, every sound.

I did not use the laundry service but overall everything was good. We had a hiccup with our room but they fixed it right away. They gave us a new room and fixed the problem. The first room we were in did not smell great but the new room they gave us smelled clean and was cleaner then the first room we were given. Over all it was a good deal for the price! Pool was good and clean just cold at this time but it did rain a lot one day we were there. Over night guy was a little rude but the day time guy was great he helped tremendously!

Perfect

When we arrived we were informed that they were renovating the facility. We were told they were replacing windows and that the crews would start at 8 am. We were then informed that the restaurant and bar were closed. They did start replacing windows the next day and were banging and making a LOT of noise with drills. We opened the back door to our room to get fresh air. My sister had her service dog with her and the dog would bark when they were banging and making noise drilling. She barked maybe 6 times. We received a call from the front desk asking about the dog. My sister informed them she is a service animal and offered to bring her service animal paperwork for them to see. They said that wasn't necessary. We were booked in to the hotel for 2 nights. On the second day (my sister's birthday) the management called me and told me we were being evicted because the dog was barking. I explained the dog barked because of the banging and drilling from the window replacement. The management did NOT care and they actually kicked us out of the hotel. I told the front desk I wanted a FULL refund for the night we were missing. They said they would refund Expedia and I would need to get my refund from Expedia. We had to change hotels and pay $356 for the night of my sister's birthday. All in all this was a terrible experience!!!