8/10 Good
stuart
Travelled with partner
6 Nov 2025
Liked: Cleanliness, staff & service
Rated four star hotel and priced accordingly, but I was very disappointed by the service. Weeks before arrival I asked for a room on a low floor near the elevator (having survived two hotel fires that's important to me.) No one bothered to respond that the lowest floor in the hotel was the 14th floor. And I got the absolutely furthest room from the elevator on the whole floor. (They did offer to move me to a smaller room filled with equipment for wheelchair users, but not what I reserved)
The room I got was small even by Tokyo standards and the upkeep was poor: furniture scratched up as were the walls in the elevator.
Not what I would expect for the price or the rating.
stuart
Stayed 1 night in Oct 2025



































