Cheap Hotels in Tootgarook

easy parking, on main road (traffic noise). No staff on site, and staff not easy to contact by phone when access code did not come through

Great location - we would stay here again

The studio room was attached to another we could hear people hard to sleep next time to upgrade to another detached room.not happy with the locking of door from inside needs something more.It was a good price.On arrival staff was very good and helpful.It was a good location.

Absolutely perfect in all catagories.A great lace to stat

The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately

Very cosy & clean room - fresh renovation & great location