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Shangri-La Toronto

5.0 star property

Photo gallery for Shangri-La Toronto

Reflecting the city, our hotel's sleek facade offers a contemporary urban experience.
Experience the luxurious lobby of our hotel, featuring a stunning wall decoration and modern ceiling, with access to the MIRAJ HAMMAM SPA by CAUDALIE.
Relax in a spacious room with a large bed, flanked by paneling and a city view.
Relax in our elegantly designed lounge area with plush sofas and modern chairs, featuring a central bar and large windows offering a city view.
Relax in this serene outdoor seating area with a high-back chair, armchairs, and a small table.

Popular amenities

Explore the area

Map
188 University Avenue, Toronto, ON, M5H 0A3
  • Rogers Centre
    ‪10 min walk‬
  • CN Tower
    ‪10 min walk‬
  • Scotiabank Arena
    ‪11 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(10 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(25 reviews)
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • 204 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed (View)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Terrace

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(18 reviews)
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom

8.8 out of 10
Excellent
(12 reviews)
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite (Specialty)

Signature Suite (Specialty)

Signature Suite (Specialty)

  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Owner)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Owner)

  • 102 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Enjoy dining in style with a classic seating arrangement and serene views.

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The price is NZ$729
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About the area

Toronto

With a stay at Shangri-La Toronto, you'll be centrally located in Toronto, steps from Queen Street West and 8 minutes by foot from Metro Toronto Convention Centre. .This luxury hotel is 0.5 mi (0.8 km) from CF Toronto Eaton Centre and 0.6 mi (1 km) from Rogers Centre.

What's nearby

  • CF Toronto Eaton Centre - 8 min walk - 0.7 km
  • Rogers Centre - 10 min walk - 0.8 km
  • CN Tower - 10 min walk - 0.8 km
  • Ripley's Aquarium of Canada - 11 min walk - 1.0 km
  • Scotiabank Arena - 11 min walk - 1.0 km

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Pizzeria Libretto - ‬3 min walk
  • ‪Soho House - ‬1 min walk

About this property

Shangri-La Toronto

Luxury hotel with 2 restaurants and a full-service spa
Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 202 guestrooms featuring iPads and minibars. 48-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Bosk, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Lobby Lounge - This lobby lounge serves breakfast only. Open daily.
Giovane Caffe - Onsite coffee shop. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 2 to July 28:
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (roundtrip)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 859 out of 1009 reviews
Rating 8 - Good. 80 out of 1009 reviews
Rating 6 - Okay. 44 out of 1009 reviews
Rating 4 - Poor. 10 out of 1009 reviews
Rating 2 - Terrible. 16 out of 1009 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen E

Stayed 7 nights in Apr 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great vibe and excellent service and beautiful rooms. Great gym, pool, saunas and spa. Highly recommend
Stayed 3 nights in May 2025

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay at this beautiful property. Expectations exceeded.
Stayed 3 nights in May 2025

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Immaculate and classy with very friendly staff!
Stayed 3 nights in Apr 2025

2/10 Terrible

Kathryn

Stayed 1 night in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities
I was placed on the 6th floor facing Richmond St. Unfortunately it was very close to the street, and the traffic noise was very loud. I wish I had been notified at Concierge of this, and I could have made a preemptive decision to move to a different floor. I also unfortunately did not have any sheets on my bed, just the duvet. Aside from this, the stay was great and the staff were fantastic. The amenities are also fantastic.
Stayed 1 night in May 2025

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Staff was amazing. A little noisy overlooking the street
Stayed 2 nights in May 2025

2/10 Terrible

Kathryn

Disliked: Staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

kyle

Stayed 1 night in May 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location, within the heart of downtown toronto, with 5 mins walk to union station , and 10 mins from Rogers Center. My room was decorated stylishly, and had a superb view of the city skyline, and cn tower. The staff where friendly and helpful. The downstairs lobby area was a laid back, classy vibe, with lots of people enjoying cocktails. Afternoon tea, with piano music playing in the background. My room had a large bathroom area with a luxury feel, which i hsdnt seen in 5 star hotels , i stayef at previously.
Stayed 4 nights in Apr 2025

8/10 Good

Anca

Stayed 4 nights in Apr 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Gretchen, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond exceptional service and attention to detail. Incredible restaurants, and food and amenities.. my room was so clean. Love the convenience of the breakfast and coffee in the lobby.. had high tea and it was unique delicious and a very special experience!! the fitness area, sauna, yoga room, pool and Jacuzzi are wonderful. I can’t wait to stay again!
Stayed 1 night in May 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, excellent staff, great location to everything downtown.
Stayed 2 nights in Apr 2025

6/10 Okay

Amber

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Stay elsewhere.

After having stayed at this chain in other major cities, I had an expectation that this would live up to the others. IT DOES NOT. This is not a 5 star hotel anymore. It is in desperate need of a refresh and I found the service to be abysmal- unless they were jobs that were hoping for a tip (concierge, housekeeping). The beds are extra firm and on one of the days, our sheet change had stains and a tear in the sheet. The sheets are like 300TC, the carpet was stained and we found someone's bloody kleenix under the TV stand. The pool is not heated, but the hot tub is wonderful. They also do not change any of the pool cabana sheets, so one day a cabana had a pee stain on it. I would absolutely not stay here again, how disappointing.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! 5 star service
Stayed 3 nights in Apr 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Kamaldip, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. Atttention to detail was amazing. Staff were great
Stayed 5 nights in Apr 2025

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, amenities
meh, better five stars in toronto.
Stayed 1 night in May 2025

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, fantastic rooms!
Stayed 6 nights in Apr 2025