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Hotel Grand Chancellor Townsville

4.5 star property

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
Bar (on property)
Bar (on property)
View from property
Executive Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

8.4 out of 10
Very good
(22 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

9.4 out of 10
Exceptional
(22 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

8.4 out of 10
Very good
(10 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 2

View all photos for One Bedroom Apartment

Dining

One Bedroom Apartment

  • Sleeps 2

Run Of House

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite

  • Sleeps 2

Standard King Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

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About the area

Townsville

With a stay at Hotel Grand Chancellor Townsville, you'll be centrally located in Townsville, just a 3-minute walk from Perc Tucker Regional Gallery and 8 minutes by foot from Maritime Museum of Townsville. .This hotel is 0.7 mi (1.1 km) from The Strand Beach and 0.7 mi (1.1 km) from ReefHQ.

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • Museum of Tropical Queensland - 8 min walk - 0.7 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Magnetic Island Ferry Terminal - 15 min walk - 1.3 km

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪Pedlar Project - ‬1 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪Cafe Spuntino - ‬5 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel in Townsville with a 24-hour fitness center and a restaurant
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Sugar Shaker Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking; discounts available
  • Parking on site (AUD 15 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 102 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff provide a professional and friendly service when we engaged with them at both reception and at the restaurant/bar. The only comment is that the bed matress is a little past its used by date and provides little support. Other than that, everything else about our stay was great. Thabk you.
Stayed 1 night in Oct 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean; the aircon didn’t work well, however staff came to sort it out. The staff were very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Ricky

Stayed 2 nights in Oct 2025

6/10 Okay

Jay

Business traveller
Disliked: Cleanliness, property conditions & facilities
The bed was very uncomfortable, and room was musty, the drains stank, no milk for coffee… very expensive for what it is! Close to good resultants. Lots of homeless people around the building, and off road parking not really safe for break and entry
Stayed 1 night in Oct 2025

10/10 Excellent

Maddisynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure
Stayed 2 nights in Oct 2025

10/10 Excellent

Thuremilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness
Specifically went as it had a car park and then it was full when we arrived. The beds were also uncomfortable
Stayed 1 night in Oct 2025

8/10 Good

Estefania

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The bar was really good. Parking is not good nothing available but the street farther away.
Stayed 1 night in Sep 2025

8/10 Good

Annie

Good stock up. Staff very friendly. Clean room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Townsville

Great place to stay for business, close to all the places I needed to visit and also restaurants etc. really nice view too
Stayed 2 nights in Oct 2025

8/10 Good

mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and enthusiastic cleaning ladies. Desk staff always nice-excellent. Have on occasion not gotten perk. I would suggest once an hour a staff member should be starting lap property-to sort towels or rubbish pool on roof etc and work your way down. Appreciate hard to get staff, but line in the sand should be kept. Will be back the sugar shaker of course. Cheers to staff again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joanna

Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Hill view
Stayed 1 night in Sep 2025

8/10 Good

MAJELLA F

Stayed 2 nights in Sep 2025

2/10 Terrible

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service
Resist the race to the bottom. TSV been dying long time. Selling water bottle at front desk rather than giving one per stay, more than one biscut packet in a King room, simple examples.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and supportive staff. Would recommend
Stayed 1 night in Sep 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 2 nights in Sep 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Lyn

Liked: Amenities
Great place to stay food coffee available at motel or just over the road cowboys club witch is fantastic. Great 😊
Stayed 3 nights in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 1 night in Sep 2025

4/10 Poor

Yvonne, Quartz Hill

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Location was good
Stayed 2 nights in Sep 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was fast
Stayed 2 nights in Aug 2025

10/10 Excellent

mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought had booked a 1 bedroom apartment, with kitchen facilities. In particular a microwave to heat wheat pack-pain relief from recent shoulder replacement. I would say within minutes of staff realising I would like a microwave, I was rung and offered one. Was appreciated making the second night more bearable. Feedback bonus comment on behalf of disabled community. While the rooftop pool is small-its a cool part of the history of the 'sugar shaker' Could not a lifting harness be in pool area, even if states a carer at al assists and floatation vest must be worn? Possibly the hotel has a lift for folks-just something to consider for more commerce and peoples quality of life. Will be back-TSV like many places still not recovered Covid loss of trade/interest. Thanks for being reasonable human beings. PS Perhaps more than one packet of two biscuits lol?
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025