8/10 Good
Erica
19 Jun 2025
Liked: Cleanliness
This was a lovely stay in a beautiful location with access to boat rides and steam train. From here we visited Keswick, Ambleside and other towns in the Lake District including a must visit to Beatrix Potter’s house Hilltop. The hotel itself does feel a bit dated. The hotel room lacks the usual facilities of a four star hotel like no air con, no fridge and limited plug sockets. The hotel provided us with a plug adapter and fridge upon request ( for medication storage) which was incredibly helpful. The staff were mostly lovely but there was a lack of good management and attention to guests. I think this was due to chaotic arrangements rather than staff not caring. For example the restaurant (brasserie) had food left all over the floor under our table. Also we had soda put in our Pimms, and had to wait half an hour for someone to locate a bottle of vodka for our drinks!! Better management would mean a better stocked bar!! The staff outside at the Bluebird van were exemplary and very helpful. Shame that I got snapped at by a member of staff (bald head and beard!) when I asked when the van would open as I would like to order tea. I was clearly an inconvenience! Upon checkout I found the monies for our stay had been taken from my card before. Check Out which annoyed me and for which I received an apology. The lifts didn’t work when we arrived so that was difficult too. Overall though I would recommend a stay here. It’s a lovely view, simply beautiful.
Erica
Stayed 3 nights in Jun 2025
