6/10 Okay
Abhishek, Miami
Travelled with family and small children
6 May 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is good. We had a room with the view of the canal which was great. The way from reception to the building where the room is located stinks. The front desk/ reception staff is extremely rude and unfriendly. We happened to check out a little later than the scheduled check-out time since we got stuck at the water bus station in Venice which was our fault( the water bus can get extremely busy and crowded in spring and summer. We waited almost 2 hours just to catch the water bus to get back to our hotel stop ) But, there was no attempt made by the staff to reach us or let us know that they would send cleaners to our room while we were away. Our bags were packed and all they had to do was to let us know that they would move the bags to storage safely while they can clean the room but we were not asked or Informed and upon our return to the hotel, the receptionist was extremely rude in her behavior. Our room was open with cleaners turning over the room. Our luggage was inside with all our valuables ( camera and cash) All our food was thrown in trash and some of the cash money went missing from the bag. They would not help us move our bags out of the room either. A little hospitality would be nice!
Abhishek
Stayed 1 night in May 2025