2/10 Terrible
Sepideh
Travelled with partner
20 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this hotel in Venice was nothing short of a nightmare. We were placed in room on the second floor—a dirty, stuffy space with a broken safe, a non-functioning air conditioner, broken closet door, and a suffocating atmosphere that made it nearly impossible to sleep. The floor was slanted, making it impossible to keep anything steady on the table, and the hairdryer was useless—its stand broken and the device itself not working. To make matters worse, there was an exposed and broken outlet in the bathroom, a serious safety hazard considering the 220-volt electricity supply. Despite being advertised with a canal view, the only glimpse we got was by bending awkwardly out the window. On the first night, unable to endure the heat and lack of air, we had to be moved in the middle of the night to another room temporarily, leaving our belongings behind. The next morning, no manager was available to address the situation, no matter how many times we asked. Simon, one of the hotel attendants, promised us a refund for the first night and swore he would resign if the refund wasn’t processed. It's now been nearly two weeks since our return, and we’ve heard nothing. We've sent follow-up emails, and while they continue to request our bank information, no refund has been issued. This hotel is run by unprofessionals, and if there is a manager, they clearly don’t care about their guests’ experiences. If you're thinking about staying here—be my guest. But don't say you weren't warned.
Sepideh
Stayed 3 nights in Jun 2025