The good: hotel minutes from Westminster and Thames waterside with excellent service in restaurant and breakfast area, comfortable rooms, has (busy) sauna/pool
The bad: Check in: I was "upgraded" to the worst atrium room (smallest possible, side window, deep in atrium with almost no daylight), when I complained next day the senior guy inn fairness sorted it straight away, gave good room, sadly it took 2 days and 3 reminders to housekeeping to clean kitchenette sink dirty from previous guests, and same to put hand soap and refill shower gels. Once off faults are ok but here the problem is systematic - quality controls and governance. Nevertheless It is nice hotel, just its too big and the management needs to improve.