2/10 Terrible
Bibian
Travelled with family and small children
3 Aug 2025
I had rental car problems the day of check in. I was not sure how long it was going to take us to resolve the issue. I called the Hotel,told whoever I spoke to my issue,told them we wont get there until after midnight. This person did care to tell us that after 3am we cldnt check in. We get to the Hotel and unfortunately they had canceled our reservation as a "No show". They also claimed they cld not see the record of the call to them even though they cld see it on my phone.I called that same number right there and they answered the call. The Manager Lena or Rena..claimed I was lying that I had called.She said their phone records cld not show the call log from the previous day at 7p,even though the gentleman who I talked to first said the call log was not showing my number but other person's number. She was not helpful at all and within 3-5 minutes of talking to her she told me to leave the premises. I had driven 10 hrs to this hotel,needless to say i had to spend another 1400 dollars to book another hotel. The manage r said to me,I could always go book another hotel. I felt disrespected they did not acknowledge I called and lied about the call log.
Bibian
Stayed 5 nights in Jul 2025