Compare Apartment Hotels in West Middlesex

Clean room

Nice hotel. Expedia messed up the booking the first night I was supposed to stay there, but the staff was great in helping me get a refund and suggesting other places to stay when they didn't have any more rooms.

I will say the staff was nice and friendly, but unfortunately the pictures on Expedia did not accurately reflect the condition of the hotel. Our room had ripped carpet, and the same issue was present in the room of the people we were traveling with. There were also paint stains all over the desk chair. In the hallway, one room number was held up with masking tape, and another was written in marker on a piece of paper, which added to the overall impression that the property was not well maintained.

Yes

Na

There was no option to check in early because "housekeeping wasnt done cleaning the rooms". There were only 2 people working there and they were at the desk. NEVER saw ANY housekeeping staff OR evidence they existed since our rooms were NOT CLEAN when we were finally allowed to check in. Elevators out of order. Pool was freezing AND green. Card locks to exterior doors not working (anyone off the street could walk in to guest room hallways) toilet was wobbling. Showers were mildewed. When power went out due to a car accident NONE OF THE EMERGENCY EXIT SIGNS WORKED. There was more but not enough room here to list everything. We took pics and will be reporting them to Radisson corporate and probably the local fire inspector. Could have been a decent stay if it had been safe and clean. Oh, their idea of breakfast was coffee and a bowl of apples and oranges. Restaurants and bar were not open. Might be a fun stay if sleeping in abandoned places is your thing. The beds were comfortable and clean. No ice machines. Both men who worked at the desk were rude but that was probably because they were tired of dealing with complaints. My daughter and her partner stayed across the hall and the night the lights went out her manual lock fell apart. She went to lock the door and it fell off in her hand. Could have been a great place to stay, even without the pool and other "amenities " if it had been CLEAN and SAFE at the bare min. if this review is removed, i will NEVER trust hotels.com