Compare Hotels with Parking in Wheeling

While this is a brand new hotel there are a lot of kinks to be worked out. First, I booked a king and none were available so they gave me two queens. Then the hotel has a full kitchen, two burners large fridge kitchen sink, but they have NO dishes or cookware, they try to SELL you a $30 pack with one dish one cup one mug, etc. and there’s a cookware set for sale but I don’t recall what’s included or the price. I’ve never stayed anywhere where I’d buy dishes and stuff to cook with when there is a kitchen. The bed was comfy but Temu version sheets with no comforter. Lastly, I was told someone on staff thought I wanted to check out given my complaints and they booked my room. They were able to make arrangements for me to stay but not a pleasant call on the room phone at 10PM. Staff were nice and did what they could but the kinks are certainly being worked out still! It’s cheap and clean for sure, no issues with cleanliness.

Very clean and great location.

Room was nice. Staff was excellent. It was the first room from the reception desk making it louder than normal and the doors were very very loud when clasping shut. Every time our “neighbors” went in or out, we were awakened. Breakfast was hearty but no pastries were available.

I found a bed bug in my bed on the last day of my trip. The hotel staff told me to contact Expedia to receive a refund. I asked to get written conformation this happened to me and all they gave me was $30 free play coins. When I call Expedia, they gave me $75 credit with them. Now Expedia claims they aren't able to contact the hotel, and the hotel claims they haven't heard from Expedia. Honestly, I hate complaining and I didn't know what to do. The housekeeper took the dead bug, and the lobby person said Expedia would handle the refund. I didn't ask for it I was offered it and now I'm being given the run around. The sad part was I loved my trip. I understand things like this happen and it's beyond the hotels control. I'm sure they're going to take care of it. However, what's not be handled properly is my treatment in this matter.

Was basic nothing special

The front desk staff, Ricardo, was awesome. He helped me out with some extra pillows again. Great job and very friendly. The over night front desk gentleman was outstanding also. Made me a fresh pot of coffee in the early morning. Thanks guys Now the rooms are to be desired for. 1 the room air conditioner is controlled automatically through the thermostat, you are not able to just turn the fan on manually and the room either gets really cold and then shuts off then the room gets really hot. Guests need to be able to control the air conditioner as they see fit. 2. The rooms walls are way to thin and we were up all night for our second stay here in less than a month. Both stays were sleepless nights.