Usually, I give this place 4-5 stars, as I frequently stay here while in town. However, this stay was just not as enjoyable as most.
The second elevator of the 6 floor hotel has been out of order for nearly a year. Sometimes you're waiting 10 minutes to get to or from you room.
The internet (WiFi - They don't have ethernet in the rooms) does not stay connected longer than a few minutes so forget about getting any work done or streaming a movie. The cable also cuts in and out (pixelated as if the connection is weak) so TV is subpar. The microwaves and refrigerators are always pushed back so you have to pull them towards you if you want to use them.
They usually have a great breakfast, but I missed it all 3 days on this stay, unfortunately.
I was given a late checkout. I confirmed it at the front desk before going to my room. They're usually really good about not bothering me (as I put the DND on the doorknob). This time, they knocked at 11:30. I politely said I would be out at 1. Then again at 12:15. I said I'd be out at 1, again. Then the housekeeper argued "no you out at 12" .. I said "please go see the front desk".. I tried to call them on the phone in the room but guess what? The phones do not work in the room. So a few minutes later the front desk agent comes back with the housekeeper and they knock AGAIN! This is harassment at this point.
Last time I received a great gesture in the form of a card. This time, the housekeeper almost caused me to have a second stroke.