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The Pollux

4.0 star property

Photo gallery for The Pollux

Exterior
3 restaurants, breakfast, lunch, dinner served; Regional cuisine
Exterior
Bar (on property)
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa

Explore the area

View map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪13 min walk‬
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

9.0 out of 10
Wonderful
(8 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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Exterior
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  • Breakfast included
  • Spa
  • Free WiFi
  • Bar
4.9 out of 5, Exceptional, 170 reviews
The price is NZ$406
includes taxes & fees
23 Nov - 24 Nov
Hotel Chesa Valese

About the area

Zermatt

The Pollux is centrally located in Zermatt, a 4-minute walk from Matterhorn Museum and 12 minutes by foot from Zermatt-Furi Gondola. .This family-friendly hotel is 0.1 mi (0.1 km) from Zermatt-Matterhorn Ski Paradise and 0.1 mi (0.1 km) from Zermatt - Furi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Walliserkanne - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

The Pollux

Family-friendly hotel with 3 restaurants and a full-service spa
The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.
Make yourself at home in one of the 35 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a sauna, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite with Regional cuisine at Restaurant Pinte, one of the hotel's 3 restaurants. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is available for a surcharge.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Restaurant Pinte - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chami Bar Fire Place - This bar serves light fare only. Open daily.
Vegistube - Onsite theme restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 204 out of 270 reviews
Rating 8 - Good. 55 out of 270 reviews
Rating 6 - Okay. 8 out of 270 reviews
Rating 4 - Poor. 2 out of 270 reviews
Rating 2 - Terrible. 1 out of 270 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniela

Stayed 1 night in Jul 2025

10/10 Excellent

Therese, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great breakfast. Friendly staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Stayed 1 night in Jun 2025

10/10 Excellent

Chac, Millbrae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel style it was really welcoming
Stayed 1 night in Jun 2025

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too. We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Stayed 1 night in May 2025

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Yubao, NORTHVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location，
Stayed 1 night in May 2025

10/10 Excellent

Kee Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grateful for the hospitality!

Fantastic Staff. Friendly and helpfull. Pack your breakfast if you need to take an early train. Even help us to celebrate our birthday by giving us a birthday cakes and card. Very convenient . Walking distance to the train station.
Stayed 4 nights in Apr 2025

8/10 Good

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains. The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Friendly staff. Great location for a ski trip.
Stayed 6 nights in Mar 2025

10/10 Excellent

Arnold

Stayed 1 night in Jan 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Stayed 7 nights in Feb 2025

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Tomy

Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Boutique Hotel in the heart of Zermatt

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey, halifax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Stayed 1 night in Nov 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Stayed 2 nights in Oct 2024

10/10 Excellent

Si Jia Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item. Location is close to the main station as well as the gornergret station making it pretty convenient. They are several shops as well as a supermarket nearby too. Overall room and bathroom are nice, spacious and clean.