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The Pollux

4.0 star property

Photo gallery for The Pollux

Exterior
Property video
Sports massages, massages
Exterior
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

9.2 out of 10
Wonderful
(9 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About the area

Zermatt

The Pollux is centrally located in Zermatt, a 4-minute walk from Matterhorn Museum and 12 minutes by foot from Zermatt-Furi Gondola. .This family-friendly hotel is 0.1 mi (0.1 km) from Zermatt-Matterhorn Ski Paradise and 0.1 mi (0.1 km) from Zermatt - Furi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Walliserkanne - ‬1 min walk
  • ‪Restaurant Derby - ‬1 min walk

About this property

The Pollux

Family-friendly hotel with 3 restaurants and a full-service spa
The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.
Make yourself at home in one of the 35 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a sauna, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite with Regional cuisine at Restaurant Pinte, one of the hotel's 3 restaurants. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is available for a surcharge.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Restaurant Pinte - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chami Bar Fire Place - This bar serves light fare only. Open daily.
Vegistube - Onsite theme restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

The Pollux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 210 out of 276 reviews
Rating 8 - Good. 55 out of 276 reviews
Rating 6 - Okay. 8 out of 276 reviews
Rating 4 - Poor. 2 out of 276 reviews
Rating 2 - Terrible. 1 out of 276 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
This was easily the best hotel we’ve ever stayed at! We left our luggage pre check in so that we could explore Zermatt, and by the time we got back our room was ready (before the checkin time) and our luggage had already been delivered to our room. We loved the use of real keys instead of key cards, it sounds silly but it was a really fun touch to the whole experience. The room was super clean and very comfortable and our view of the Matterhorn was exceptional. The breakfast was wonderful and the staff were so kind! Our favorite part, however, was the sauna. We stayed during their fall shoulder season and had the space to ourselves for the entire time. They have four different saunas (herbal, Finnish, salt, and steam) and they were very well maintained and clean. We loved the option for a cold shock post sauna with the showers as well. It is also located perfectly All in all, a fabulous experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Elizabeth

Disliked: Staff & service, property conditions & facilities
Definitely I don’t recommend it over price hotel and terrible customer service , the lady at the reception very mean,
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline, Vienna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pollux boutique hotel is right on the Main Street so walking distance from the train station and all the shops. Our room has a balcony with a great view of the Matterhorn. The breakfast buffet is delicious with fresh made juices and lots of food choices. We enjoyed our time and definitely would stay here again next time.
Front of the hotel
View from our balcony
View from our room
Main Street and hotel front view
Stayed 3 nights in Aug 2025

10/10 Excellent

Biraju

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super place to even stay with kids.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chad

Stayed 1 night in Jul 2025

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniela

Stayed 1 night in Jul 2025

10/10 Excellent

Therese, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great breakfast. Friendly staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Stayed 1 night in Jun 2025

10/10 Excellent

Chac, Millbrae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel style it was really welcoming
Stayed 1 night in Jun 2025

10/10 Excellent

Loh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too. We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Stayed 1 night in May 2025

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Yubao, NORTHVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location，
Stayed 1 night in May 2025

10/10 Excellent

Kee Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grateful for the hospitality!

Fantastic Staff. Friendly and helpfull. Pack your breakfast if you need to take an early train. Even help us to celebrate our birthday by giving us a birthday cakes and card. Very convenient . Walking distance to the train station.
Stayed 4 nights in Apr 2025

8/10 Good

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains. The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Friendly staff. Great location for a ski trip.
Stayed 6 nights in Mar 2025

10/10 Excellent

Arnold

Stayed 1 night in Jan 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Stayed 7 nights in Feb 2025