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Novotel Zurich City West

4.0 star property

Photo gallery for Novotel Zurich City West

Aerial view
Property video
Bar (on property)
Indoor pool, open 8:00 AM to 11:00 PM, pool loungers
Daily buffet breakfast (CHF 32 per person)

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
Schiffbaustrasse 13, Am Turbinenplatz, Zürich, ZH, 8005
  • Letzigrund Stadium
    ‪14 min walk‬
  • Swiss National Museum
    ‪3 min drive‬
  • Bahnhofstrasse
    ‪4 min drive‬
  • Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

1 bedroom, free minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, free minibar, in-room safe, desk

Superior Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

1 bedroom, free minibar, in-room safe, desk

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

1 bedroom, free minibar, in-room safe, desk

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(34 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Suite, 1 Double Bed

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Zürich

With a stay at Novotel Zurich City West in Zürich (Zürich Center), you'll be within a 5-minute drive of Letzigrund Stadium and Swiss National Museum. .This family-friendly hotel is 2.2 mi (3.6 km) from Bahnhofstrasse and 2.5 mi (4 km) from ETH Zurich.

What's nearby

  • Letzigrund Stadium - 14 min walk - 1.2 km
  • Swiss National Museum - 3 min drive - 2.4 km
  • ETH Zurich - 4 min drive - 3.1 km
  • Bahnhofstrasse - 4 min drive - 3.1 km
  • Zurich Town Hall - 5 min drive - 3.4 km

Getting around

  • Technopark Tram Stop - 2 min walk
  • Zurich Altstetten Station - 4 min drive
  • Zurich Airport (ZRH) - 22 min drive

Restaurants

  • ‪Prime Tower - ‬6 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Brisket Southern BBQ & Bar - ‬4 min walk
  • ‪New Point - ‬4 min walk
  • ‪EQUINOX Restaurant - ‬3 min walk

About this property

Novotel Zurich City West

Family-friendly hotel with a 24-hour fitness center and a 24-hour front desk
Novotel Zurich City West offers 144 air-conditioned accommodations with free minibar items and safes. Smart televisions are featured in guestrooms. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 144 air-conditioned rooms featuring free minibar items and Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Stop by the hotel's restaurant, The Flave of Zürich, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Zürich? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.
The Flave of Zürich - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Greek, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (CHF 25 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Flave of Zürich

Things to do

  • 24-hour gym
  • Arcade/game room
  • Books
  • Children's pool
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,306 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CHF 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 50.00 per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 32 per person
  • Self parking fee: CHF 25.00 per night
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 60 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Novotel Hotel Zurich City West
Novotel Zurich City West
Novotel Zurich City West Hotel Zürich
Novotel Zurich City-West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel
Novotel Hotel zürich
zürich Novotel
zürich Novotel
Novotel Hotel zürich
Novotel Zurich City West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel Zürich

Novotel Zurich City West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 420 out of 1003 reviews
Rating 8 - Good. 388 out of 1003 reviews
Rating 6 - Okay. 115 out of 1003 reviews
Rating 4 - Poor. 45 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

salman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was little small for us couple with 2 kids but not bad. You get what you pay for. Very conveniently located from old town, 15 minutes tram ride away. Tram is actuly 2 minute walk. Great brakfast, nice pool, customer servicw great. Microwave not in the room but in the lobby. Play area for kids. Very nice environment. Will definitely recommend for family travel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Brand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Friendly and helpful staff, comfy beds, clean all round, really nice food and clean with heated pool, would recommend!
Stayed 3 nights in Apr 2025

2/10 Terrible

Digish

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst of the Novotel we have stayed

Vacation | Family We had a horrible experience at Novotel. Firstly we had prepaid two rooms for 2 nights. We were stuck in Zermatt due to storm and messaged asking them to cancel one day and requested if they can refund. They didn't respond. Next day we messaged letting them know that we are on the way and we will be checkinf in for the night, again no response. When we finally made it late at 9 PM for 2nd night. They said our booking doesn't exist and after showing the receipt amd proof of my emails they said they gave our rooms due to no-show. The receptionist was very rude. When I asked at the bar if I could order take out for kids; the staff was rude and and said no instead of helping me. Eventually after arguments the rooms thry gave us were a downgrade from what we had booked. They basically charged us for two nights and gave us a downgraded room for one night. I have traveled and stayed in Novotel in Paris, Brussels, Costa Rica but never had such a bad experience.
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the easy 5 minute walk to Hardbrucke rail station. It's in a quiet and safe area of the city. The pool was good although a little on the cool side. The room was quite spacious and comfortable. We slept really well.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rinku

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a god experience.
Stayed 1 night in Apr 2025

10/10 Excellent

GURPREET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel, 1 minute walk to tram station.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sujan

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

Ratnakar

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

mohamed

Travelled with family
Liked: Cleanliness, staff & service
The location is not bad easy access to center city I don’t like that the ac is not working properly
Stayed 3 nights in Apr 2025

10/10 Excellent

Daron

Stayed 3 nights in Mar 2025

4/10 Poor

Jeffery

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC did
Stayed 2 nights in Mar 2025

10/10 Excellent

Musa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Vijay, Foster City

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos, Bakersfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We touched down in Zurich at 8 am after a long 10-hour flight with our two kids, and we couldn’t believe our luck! The hotel was so accommodating – they helped us with an early check-in and didn’t even charge us! I was absolutely relieved and grateful for that. The front desk staff were incredibly friendly and spoke an impressive variety of languages, which made us feel right at home. The hotel itself is spotless, modern, and in a fantastic location. The restaurant had delicious food, and the drinks were refreshing, all served with amazing hospitality. It was such a wonderful experience!
Stayed 1 night in Mar 2025

10/10 Excellent

Azda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great customer service
Stayed 6 nights in Mar 2025

4/10 Poor

Giuseppina

Travelled with family
Disliked: Amenities, property conditions & facilities
Bed was awful, so uncomfortable. I’ve had the worst couple of nights sleep in a hotel ever. The pool was freezing cold so my son could only swim for a short time as he was so cold. The staff were pleasant but that’s about it. This establishment is not 4 stars…Avoid at all cost!
Stayed 3 nights in Mar 2025

10/10 Excellent

CRISTINA

Stayed 2 nights in Mar 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for easy access in and out of the city without being caught up in the centre. Felt welcomed from check in to checking out, staff were all very polite. Room was a good size with good facilities on site, a very pleasant stay.
Stayed 4 nights in Mar 2025

6/10 Okay

Gopinath

Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

The hotel is perfect!

Everithing perfect! Amazing!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Adem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Vitalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024