4/10 Poor
Lisa, Hilton Head
9 Nov 2025
Liked: Cleanliness
I specifically asked for a room with a tub at check in and was given one that didnt. Rather than meeting me at new room, I was told to come to lobby to get key. I was told there was breakfast in the vault in the morning, restaurant was closed. Room was outside of housekeeping area with banging and conversation late at night and early in the morning. Every floor outside of rooms was atomically hot - unsure if there was a heating issue, but wow. Room service was prompt and good, however there was no menu in the room or on the tv. The menu brought to me was so poorly photocopied I could only read the top 2/3 of the menu. A friend tried to send me a bottle of champagne friday night. The desk told her my room number (security??) so she could call the restaurant. Restaurant put her on old 30 mins the first call, 20 the second before she ultimately gave up. Not impressed with this hotel whatsoever.
Lisa
Stayed 2 nights in Nov 2025




















