Jackhammer noises and road construction behind the property were added ‘benefits’ that awaited our stay. Since there was no mention of this in any description or communication, and the rate was comparable to other high-end hotels in the area, it was quite an unwelcome surprise. It appeared that half the street had been torn up, with more work continuing throughout the day. We were told the construction had just started, but since we booked the room the day before our arrival, it was hard to believe they didn’t know it was happening.
Their remedy was: ‘So sorry, out of our control. All rooms are affected, so it won’t help to move you. We can offer you a beverage or a glass of wine. That’s it. Neither I nor my colleague before me has the authority to offer anything else.’
Moral of the story: ask about the situation before booking. This ‘family-run’ hotel—whatever benefit that’s supposed to imply—might mean you’ll be treated like anything but family.