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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Exterior
Interior
Free daily continental breakfast
Interior
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
12 Rocky Ridge Road, Asheville, NC, 28806
  • Asheville Outlets
    ‪2 min walk‬
  • Biltmore Estate
    ‪8 min drive‬
  • The Orange Peel
    ‪9 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Ground Floor

1 bedroom, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed, Ground Floor

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Jetted Tub

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Jetted Tub

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Country Inn & Suites by Radisson Asheville Downtown Tunnel Road

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1563)
The price is NZ$171
for 1 room
includes taxes & fees
2 Jul - 3 Jul
Country Inn & Suites by Radisson Asheville Downtown Tunnel Road

About the area

Asheville

With a stay at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG in Asheville (West Asheville), you'll be a 2-minute drive from Asheville Outlets and 6 minutes from North Carolina Arboretum. .This hotel is 5.1 mi (8.2 km) from New Belgium Brewing Company and 6.7 mi (10.7 km) from The Orange Peel.

What's nearby

  • Asheville Outlets - 2 min walk - 0.2 km
  • Antler Hill Village - 8 min drive - 7.3 km
  • Biltmore Estate - 8 min drive - 7.3 km
  • Biltmore Winery - 9 min drive - 7.6 km
  • The Orange Peel - 9 min drive - 10.3 km

Getting around

  • Asheville Regional Airport (AVL) - 11 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪McDonald's - ‬7 min walk
  • ‪Papa's & Beer Mexican Restaurant - ‬16 min walk
  • ‪Sand Hill Kitchen - ‬5 min drive
  • ‪Cracker Barrel - ‬6 min drive

About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Hotel with free breakfast, a quick walk to Asheville Outlets
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers 108 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 108 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including a hot tub, a 24-hour fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Asheville? This hotel has 700 square feet (65 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 10 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Suites Asheville SW Outlet Ctr Area by IHG
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1002 reviews
Rating 8 - Good. 233 out of 1002 reviews
Rating 6 - Okay. 49 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Nice property, clean and well appointed. Hot tub is in a small room making it less inviting. Breakfast had a good selection of options. Easy drive to downtown and Biltmore Estate.
Stayed 2 nights in Mar 2025

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to everything that was clean and staff were great. Outside of turning into their entrance, that place was everything we could ask for. Thank you
Stayed 1 night in Mar 2025

6/10 Okay

Chris

Travelled with partner
Disliked: Amenities, property conditions & facilities
Convenient location, property is in desperate need of updating and cleaning.
Stayed 1 night in Mar 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the stay

The property was quiet and comfortable. The room was fairly large. The desk chair was too squeaky and will wake up anyone sleeping. Some amenities in the room like a microwave and refrigerator. The breakfast was good with bacon, sausage, scrambled eggs, pancakes, cereal and yogurt plus more. The only complaint is that they overcooked the scrambled eggs the day I was there. I think most places would have thrown out eggs that were that overcooked (burned), but they served them anyway. The front desk staff were friendly. Eleanor is an interesting girl if you get to meet her. I would stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and quiet

This was an overnight stay while traveling to my final destination. The room was large and comfortable. The property was quiet despite some noisy guests. The door to the bathroom in room 311 needs to be replaced. It is either damaged or effected by the humidity in the room. The desk chair was very squeaky and loud so if someone need to sleep and someone else needed to stay up, the chair would keep waking the sleeping person up. The breakfast was good with hot and cold options. They had bacon, sausage, scrambled eggs, pancakes, cereal, and yogurt to name a few things. It was a nice start to the day. I would stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Stay here every time I am in town
Stayed 3 nights in Feb 2025

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Excellent place, excellent staff, great location! Not sure if the room beside of us was a smoking room or not but you could smell cigarette smoke when we woke up this morning maybe just thin walls? No complaint otherwise though
Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean & comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Tamira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Shawn

Stayed 1 night in Feb 2025

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ricky

Stayed 3 nights in Jan 2025

8/10 Good

Francisco

Stayed 2 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Dec 2024

4/10 Poor

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel caters to dogs more than people. Big dog barking when we arrived, through the night whenever someone walked by the room, in the morning waking us up. My husband said his pillow smelled like dogs. Otherwise it would be a good location and housekeeping staff seemed fantastic.
Stayed 1 night in Dec 2024

6/10 Okay

Chris

Liked: Cleanliness, staff & service

Should have been better

Smelled cigarette smoke in the hallway. Maid beating on the door at 9:30a. Hotel looked worn. Entrance is dangerous due to oncoming traffic. Bathroom floor was sticky
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Eun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Berthy, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Kathy

Stayed 1 night in Dec 2024

10/10 Excellent

Ruthann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that there were no vending machines
Stayed 3 nights in Dec 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Given the water situation in Asheville, it would have been appropriate to offer bottles drinking water to guests. Thanks
Stayed 3 nights in Nov 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Amenities
Looked good considering the hurricane has caused so much damage.
Stayed 1 night in Nov 2024