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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Exterior
2 restaurants, breakfast, lunch, dinner served; American cuisine
Meeting facility
View from room
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking available

Explore the area

View map
12042 West Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪11 min walk‬
  • Place, Sheltering Arms Institute
    ‪3 min drive‬
  • Place, University of Richmond
    ‪14 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area

Parlor Suite Non-Smoking

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(16 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(57 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Classic Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Richmond

With a stay at Hilton Richmond Hotel & Spa/Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. .This spa hotel is 13.3 mi (21.4 km) from Virginia Commonwealth University and 14.8 mi (23.8 km) from Richmond Raceway.

What's nearby

  • Short Pump Town Center - 11 min walk - 1.0 km
  • Sheltering Arms Institute - 3 min drive - 3.2 km
  • Henrico Doctors' Hospital - 10 min drive - 13.0 km
  • University of Richmond - 14 min drive - 16.0 km
  • Virginia Commonwealth University - 18 min drive - 24.9 km

Getting around

  • Richmond Main Street Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 29 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬12 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Capital One Café - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬11 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hotel with 2 restaurants, near Short Pump Town Center
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Aura Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.
Make yourself at home in one of the 254 guestrooms featuring MP3 docking stations and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Grab a bite to eat at Aroma Cafe, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Richmond? This hotel has 21937 square feet (2038 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Aroma Cafe - This café serves breakfast only.
Shula's Steakhouse - This steakhouse specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
The Restaurant - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse
  • The Restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self parking fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1004 reviews
Rating 8 - Good. 200 out of 1004 reviews
Rating 6 - Okay. 83 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 36 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Madeline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good installation and good service
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Front of the house was super nice! Helped coordinate with a partnering hotel so I could wash my clothes.
Stayed 4 nights in Jul 2025

4/10 Poor

Natasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My stay was great until I had to drive 3 hours back to pick up my daughter and nephew swim wear/clothes I left at the property. I called the hotel when I got home when I realized that I didn’t have their wet clothes. I called the hotel and asked if housekeeping found them and they went to check. Housekeeping found them. I asked if they could wash them for me and I was willing to pay over the phone and name all the items in the hotel bag. I told Wayne that I was able to come back up that way the weekend to pick the items up. I just didn’t want the clothes to mildew by the being wet until I was able to return. We checked out on Sunday and I was ongoing to return that Saturday. I was told they do not take payment over the phone due having past issues with payment. I talked with the manager Wayne and he could not assist me with any other arrangements. I explained that I had to work the next day and still nothing. So I had to get back in my car and drive 3 hours back to get my daughter and nephew clothes. My daughter had her favorite pants and shirt in the bag, her new swimsuit and my nephew new swimwear also. So after all that I will not be staying at this hotel again because they could not accommodate me in any way. I understand policy’s but sometimes you can make accommodation for someone that is willing to pay and lives 3 hours away. They could have sent me an invoice. My family and I will not be staying at this hotel again.
Stayed 1 night in Jul 2025

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you!

Thank you!
Stayed 1 night in Jul 2025

10/10 Excellent

Charles, Lithia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed in this hotel many times over the years and I've always been satisfied. This time we were very disappointed that they now charge for parking at the hotel. The price of the hotel per night is a little steep so we feel like it was just another way for them to pinch off more money. We will not be staying there again, too many nice places right around the same hotel that do not charge for parking.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jul 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Heather

Stayed 3 nights in Jul 2025

10/10 Excellent

Lawrence

Stayed 3 nights in Jul 2025

6/10 Okay

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities

Bedding issue

My only complaint was the bedding. Very thin. A duvet cover with no duvet inside and something that resembled a skirted bed pad underneath the empty duvet cover. Something much more substantial needs to be provided-even during the summer months.
Stayed 1 night in Jul 2025

8/10 Good

Shaina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed here for a quick overnight trip. Staff were welcoming and friendly. I had a bit of an issue with the elevators and my room key but staff took care of it. My room was exceptionally clean. The bathroom was clean and well stocked. The water pressure in the shower was best out of any hotel I’ve ever stayed at. The TV was huge, the bed was super comfortable. This hotel is in walking distance from Short Pump Town Center which is a plus. We had dinner at the restaurant in the lobby. The food was delicious and so was the breakfast. My only issue was the pool. The pool water was very murky and the walking area around the pool was not very clean. Other than that I enjoyed my stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Toma

Great tine
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Stayed 1 night in Jun 2025

8/10 Good

SHANEL, Roselle

Liked: Cleanliness, property conditions & facilities
Great stay. Indoor pool was convenient.
Stayed 2 nights in Jul 2025

8/10 Good

Elvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love staying @ Hilton Richmond va

Good stay nice environment would recommend to family and friends..
Stayed 7 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little stay if you’re looking for a break during a long journey.
Stayed 1 night in Jul 2025

10/10 Excellent

Lacey

Travelled with group
Liked: Amenities
Beds were super comfy, bar made delicious drinks, and bar menu was yummy too!
Stayed 1 night in Jul 2025

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Tinina

Travelled with family
It was okay
Stayed 3 nights in Jun 2025

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

As advertised

Room was clean, staff was friendly and helpful.
Stayed 2 nights in Jun 2025