This was the worst hotel experience I have ever had and I have traveled the world for business and leisure for over 40 years.  The receptionist, Francesca was extremely rude.  Upon my arrival in Assisi by train, I called to ask if the hotel was walking distance from the train station and a short walk.   She also  and a straight shot.  Walk straight and you're here.  When I got to a roundabout, I had no idea where to turn; there were no signs indicating the hotel, so II called her again and asked which way I should turn.  She started yelling at me as to why I could not find the hotel, in a drizzling rain.  I thanked her and hung up.  There was not a soul around.  Finally, I saw a passing car and asked them.  They directed me.   When I arrived at the hotel, she gave me my key, never told me  what floor I was on.  The room key started with a 2 but was actually on the first floor.  She never told me what the breakfast hours were or where  I had to ask.  When I got to my room, there were no working lights, except for a small light above the bed.  No towels in the bathroom.   Called down and they never arrived.   Never able to shower as I never got  towels.   There was no mirror in the room, except for a kitchen clock size mirror in the bathroom.  No safe in the room and no lighting in the stairwell that I had to take each time.  Hotel was completely booked by a large group of people using the only elevator.  Tripped going up the stairs.  Asked for ice - said there was none.