We had an 8 night stay over Christmas and New Year and couldn't be happier with our choice. Reception staff were very friendly and accommodating helping with extra towels, which they delivered promptly if they didn't have them immediately on hand, and providing assistance with the aircon which we werent to sure how to set. The location was perfect, easy access to trams and trains, shopping and dining. The room large and clean, the bed very comfortable.
Two things that weren't so perfect, the balcony and its table were pretty grubby, so we didn't use it (not much of a view from the 4th floor anyway), and a number of times the hallway smelled like cigarettes on the 4th floor even though it is a smoke free building. Other than that we enjoyed our stay immensely, often having the pool all to ourselves, and we will be visiting again in April.