Our experience at this hotel was one of the worst we’ve ever had. The room was in poor condition: the bathroom mirror was cracked, the shower door didn’t work and had visible buildup, and there were disgusting yellow stains behind the sink. The overall cleanliness left a lot to be desired, and the entire place smelled like a mix of old furniture and bleach.
What made things even worse was the unwelcoming attitude at reception. I don’t know the name of the woman who was there during the day (she seemed to speak Russian), but she was consistently cold and unfriendly. When I asked for an iron, she just asked my room number with a look of annoyance. Later, when I returned because the iron didn’t work, she silently took it, got a new one from the storage behind her, and handed it to me without saying a single word. No apology, no basic courtesy. Just more attitude.
We’ve never felt more unwelcome at a hotel.