4/10 Poor
Alicia
Travelled with family
21 Dec 2025
Liked: Cleanliness
I have mixed feelings about my recent stay. On one hand, Simone was absolutely amazing—she was helpful, professional, and made the first five days of my stay seamless. However, the experience took a sharp turn for the worse when I went to extend my stay for an additional two nights.
Despite being a guest for five days already, the General Manager and a male staff member made the extension process incredibly difficult. My 26-year-old daughter had her purse stolen while visiting Atlanta, and although she had the official DMV paperwork (including her photo) showing she had already requested a replacement ID, the GM was completely heartless. I was told we could only stay one of the two nights because she didn’t have a physical ID card. Given the circumstances, the lack of empathy and flexibility was shocking. I won't be staying here again; the great service from Simone was unfortunately overshadowed by the poor management.
Alicia
Stayed 1 night in Dec 2025



















