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Mercure Avignon Centre Palais des Papes

4.0 star property

Photo gallery for Mercure Avignon Centre Palais des Papes

Property grounds
Business centre
Front of property – evening/night
In-room safe, individually furnished, desk, blackout curtains
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

View map
1 Rue Jean Vilar, Avignon, Vaucluse, 84000
  • Place de l'Horloge
    ‪2 min walk‬
  • Avignon Cathedral
    ‪2 min walk‬
  • Palais des Papes
    ‪3 min walk‬
  • Avignon (AVN-Caumont)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(18 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, individually furnished, desk, blackout curtains

Superior Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(8 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(9 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Mercure Pont d'Avignon Centre

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 721 reviews
The price is NZ$292
includes taxes & fees
4 Oct - 5 Oct
Mercure Pont d'Avignon Centre

About the area

Avignon

With a stay at Mercure Avignon Centre Palais des Papes, you'll be centrally located in Avignon, steps from Place de l'Horloge and within a 5-minute walk of Palais des Papes. .This eco-certified hotel is 0.6 mi (1 km) from Musée du Petit Palais and 1.1 mi (1.7 km) from Avignon Cathedral.

What's nearby

  • Place de l'Horloge - 2 min walk - 0.2 km
  • Avignon Cathedral - 2 min walk - 0.2 km
  • Palais des Papes - 3 min walk - 0.3 km
  • Pont Saint-Bénézet - 5 min walk - 0.4 km
  • Avignon Festival - 9 min walk - 0.8 km

Getting around

  • Avignon Central Station - 12 min walk
  • Marseille - Provence Airport (MRS) - 59 min drive

Restaurants

  • ‪Café In and Off - ‬1 min walk
  • ‪L'Opéra Café - ‬1 min walk
  • ‪Beer District - ‬3 min walk
  • ‪Restaurant des Arts - ‬1 min walk
  • ‪Restaurant La Mirande - ‬2 min walk

About this property

Mercure Avignon Centre Palais des Papes

Eco-certified hotel in Avignon with a 24-hour front desk
Mercure Avignon Centre Palais des Papes offers 86 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and hair dryers.

This Avignon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 86 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands. This hotel also features a vending machine and bicycle tour information.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 26.80 per night); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person

Things to do

  • Art gallery
  • Bicycle tours
  • Designer stores

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Nearby parking fee: EUR 26.80 per night (164 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Accor Avignon Cite Des Papes
Hotel Mercure Cité des Papes
Hotel Mercure Cité des Papes Avignon
Mercure Avignon Cite Des Papes Hotel Avignon
Mercure Cité des Papes
Mercure Avignon Centre Palais Papes Hotel
Mercure Palais Papes Hotel
Mercure Avignon Centre Palais Papes
Mercure Palais Papes
Mercure Avignon Centre Palais des Papes Hotel
Mercure Avignon Centre Palais des Papes Avignon
Mercure Avignon Centre Palais des Papes Hotel Avignon

Mercure Avignon Centre Palais des Papes Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 268 out of 687 reviews
Rating 8 - Good. 299 out of 687 reviews
Rating 6 - Okay. 77 out of 687 reviews
Rating 4 - Poor. 22 out of 687 reviews
Rating 2 - Terrible. 21 out of 687 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff
Stayed 2 nights in Jun 2025

8/10 Good

Ksenia

Liked: Cleanliness, property conditions & facilities, room comfort
Location is perfect, need some upgrades specially carpet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great staff , friendly kind and welcoming. Very fast check in process. Great location
Stayed 1 night in Jun 2025

4/10 Poor

Roger

Travelled with group
Disliked: Staff & service
This hotel was in a marvelous location for the walking tours and self exploration of this lovely city. The front desk was distant and disconnected with us. We were told there was a waiting list to get laundry done making it impossible to get any done. The breakfast had all the usual things but none of it tasted quite right. Overall this property fails to deliver on what is expected at a 4 star hotel
Stayed 4 nights in Jun 2025

6/10 Okay

ANNE

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking was a nightmare. Trying to find your way through the public parking and then walking to the hotel with baggage was difficult for this older woman.
Stayed 1 night in May 2025

8/10 Good

Craig, Kallangur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, Great Breakfast, Convenient location
Stayed 3 nights in May 2025

10/10 Excellent

Billy L, Federal Way

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Zoe

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
* please be aware there is no drop off outside the hotel unless you are in a taxi that is allowed to go into the pedestrian areas. The car park that is around the corner from the hotel is 1.90 and if your car is bigger the only car park is around 1.5 miles away. Then you have to take a taxi or shuttle bus. Bedrooms are ok, beds comfortable but pillows are very lumpy foam, hotel is very tired, hallway carpet stained, bedroom doors damaged. Just combined shampoo and shower gel. The location is the best thing about the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Mauricio Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

ricky, middle village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avignon is dying. Not much restaurant But it’s located in between some sightseeing spots. Good to stay up to one to two nights only.
Stayed 3 nights in Mar 2025

8/10 Good

Jemmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Great location , easy walk to all the historical sites
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Parvin

Disliked: Staff & service, property conditions & facilities
The property is very well located ( that’s why I had chosen it at the first place!). However, it’s the only positive side I can mention for our stay. This hotel does NOT meet the standards of a 4 star hotel! The room was small, there was no garbage bin in the room, nor a phone for that matter ( to call the reception!). There is no little accessories that a 4 star MUST have ( small body lotion of slippers). Besides, there is no lobby per se in this hotel to sit and have a drink! All on all our stay was very disappointing! It’s a shame because I used to appreciate Mercure hotels but I’m not sure I’ll choose this hotel in the future since the standards are not reliable.
Stayed 2 nights in Jan 2025

4/10 Poor

Craig

Disliked: Staff & service, property conditions & facilities, room comfort
Parking is terrible - Far away over rocks and steps
Stayed 2 nights in Dec 2024

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service
after a brief innitial misunderstanding the staff who received us was extremely helpfull and resourcefull in solving our issue with parking / our roofbox. she also recommended a lovely brasserie 3 doors down. only issue we had was getting to the hotel.
Stayed 1 night in Dec 2024

8/10 Good

carlos, Mexico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2024

8/10 Good

GABRIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s clearly an older building but refurbished. The room is okay. Beds are very comfortable. A drinking water machine is placed outside next to the elevator, which is very good when the tapwater taste metallic. The water pressure is fine, however, the shower is quite slow; it takes a long while to wash off the soap. The location could not be better, when it is right next to the Palace.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel excellemment bien situé à côté du palais des papes et parking juste à côté.
Stayed 1 night in Nov 2024

8/10 Good

Robert A.

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent stay

Well located, very easy to walk around. The rooms were clean and had a good size. Breakfast was great. The staff were friendly as well.
Stayed 1 night in Sep 2024

10/10 Excellent

JENNETTE

Stayed 4 nights in Sep 2024

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Henry

Travelled with family
Liked: Staff & service
Marvelous central place on the Palais des Papes. Follow instructions of the hotel, not the Waze, who will get at the death end.
Stayed 1 night in Sep 2024

6/10 Okay

Jane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Comfortable beds, great location but terrible bathroom. You have to step over a very high frame into the bath to have a shower. The toilet was wedged into a corner and it was impossible to sit properly on it. Wonderful location next to the Palais des Papes and easy access to restaurants and shopping.
Stayed 4 nights in Sep 2024