4/10 Poor
Wendy
4 Nov 2025
For our 52nd Wedding Anniversary we booked a superior suite in the main building of the hotel for 2 nights. In a phone call before, we checked on lift access, needed due to mobility issues, and booked in the restaurant. On arrival we were told that the only access to the room booked was by 2 flights of stairs. We were then offered a suite in the extension building which had lift access. We were not told at that time but found there was refurbishment going on in that side of the hotel so we did have to put up with noise during daytime hours. First evening meal. Starters were okay. My husband had the Sunday roast of chicken, 2 roast potatoes, a small amount of vegetables and a Yorkshire pudding. He found the chicken dry. I had the lemony salmon which to our surprise came as a roast dinner, even with the Yorkshire pudding and gravy on it! After raising our concerns we were not charged for the mains. Day 2 and we stayed out all day returning about 4pm to find workmen moving furniture from other rooms on our floor down the small lift. There was mess in the lift and in the corridor. Noise continued until 5pm. For our day 2 meal we found the restaurant closed and only the sports bar open. Again we had been given no notice of this. This was the day of our anniversary so not the night we were expecting. Overall the few days were ruined as the hotel did not live up to our expectations and we were not told of the renovations being carried out and what it would entail.
Wendy
Stayed 2 nights in Nov 2025
