4/10 Poor
Kristen
Travelled with partner
2 May 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We wanted to love this resort but sadly it fell short and deeply disappointed us.
My husband and I went for a quick weekend getaway at the end of April and the weather was quite chilly.
We booked a King suite with a jetted corner tub and the first thing we noticed was that unlike the picture shown in our booking the jetted tub was just regular bathtub size. Not suitable for two people. Next, the water was not drinkable which we had not been warned about prior to our stay and then we had no heat to our room and it was freezing. We called maintenance who graciously came promptly however could not fix the problem and gave us two space heaters (not safe to leave plugged in overnight). The space heaters kept blowing the breakers and we kept losing power. Finally we have no TV at all. There were no smart tvs in the rooms and the cable wasn’t working.
Beautiful views, semi clean rooms, friendly Staff but a big letdown. When we asked to get some sort of a discount we were told the front desk staff could authorize it.
Kristen
Stayed 1 night in Apr 2025