Compare Luxury Hotels in Bernalillo

It was dirty and we didn’t have hand soap in our bath and front desk told me to come down and get it It smelt like smoke the whole place Won’t stay again

This hotel is definitely not what it used to be. Staff was non-chalant and arrogant. Room was outdated with old furniture. With such a nice new hotel next door one would think that the staff here would care more with such good competition close by. Spend a couple of extra bucks and stay next door.

Yes

Very nice. Staff was very accommodating and pleasant! Breakfast and managers reception wer also very good. Will return and definitely recommend!! Shout out to Carol! She was awesome!!!

Very clean and hotel staff were a great welcome. Rooms are uniquely decorated with local artists. Very neat.

Upon arrival, we were very excited about our first time visiting New Mexico and thought we had found the perfect hotel. Unfortunately, our experience started off poorly during the check-in process. We spent about 30–45 minutes at the front desk even though there was no line or other guests waiting. The employee at the front desk asked for my ID, which I handed to him, but instead of handing it back he tossed it back to me. I immediately called him out about it. When you work in customer service, basic respect should be expected. While checking us in, he also said he could not find the second room that was included in my reservation. I explained that both rooms were booked and fully paid for at the same time when I made the reservation. Several employees then came over to check the computer, my email confirmation, and even the back office. During this process, my best friend’s credit card was also charged an additional $700. Eventually they figured out the issue. Somehow the reservation had been placed under another traveler’s name, even though it had already been paid for. We requested to have our rooms on the same floor and connecting if possible. They were able to put us on the same floor, but the connecting rooms never happened. Then on the third night, the air conditioner in our room stopped working in the middle of the night. It was an extremely miserable night, especially for someone like me who suffers from severe asthma. The heat made it very difficult to breathe