6/10 Okay
nicole
27 Dec 2025
Disliked: Amenities
Booked a jacuzzi suite 6 months ago. Show up and they no longer exist. Expedia should have reached out and informed me so I could make other accommodations, as it’s a Christmas treat for myself every year. The room was okay in terms of cleanliness. Door handle on bathroom door kept falling off. Only provided one roll of toilet paper for a 3 night stay. When I asked the desk for more tp they gave me one roll and said that’s all they have. No free wi-fi unless you’re a Hilton member. No free breakfast. They provide two bottle of water with signs on them saying $3.00 if you’re not a Hilton diamond member - in past years these were free. Ice machine on floor 4 wasn’t working which was a bummer bc I had a bottle of champagne I needed to chill that was supposed to accompany me in the jacuzzi that no longer exists. Parking is not free and is off site. Hot tub in pool area out of order. Aren’t the Hilton’s like super rich??? Get it together!
nicole
Stayed 3 nights in Dec 2025






















