toom was 90+ degrees when we arrived, AC was broken, instead of getting a new room, we stayed in the room with the mechanic, took over an hour to resolve,running around getting parts... then TV did not work, staff did.not speak english so we used a google translate app on my phone, after messing with that for another 30 minutes, we gave up, asked for another room or discount; denied. we will never stay at that hotel brand again and we will not recognize any expedia 5 star rating system going forward.