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Hampton Inn & Suites Boston Crosstown Center

3.0 star property

Photo gallery for Hampton Inn & Suites Boston Crosstown Center

Restaurant
Reception
Blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Blackout curtains, iron/ironing board, free cots/infant beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Bar
  • Parking available

Explore the area

View map
811 Massachusetts Ave, Boston, MA, 02118
  • Place, Northeastern University
    ‪15 min walk‬
  • Place, Fenway Park
    ‪4 min drive‬
  • Place, Copley Square
    ‪4 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Fridge, microwave, coffee/tea maker

Room, 1 King Bed, Accessible (Roll-In Shower)

7.4 out of 10
Good
(6 reviews)
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (3x3 Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (3x3 Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Fridge, microwave, coffee/tea maker

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Room

Blackout curtains, iron/ironing board, free cots/infant beds

Two Queen Room

  • Sleeps 4

View all photos for Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(97 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Two Double Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Accessible Two Double Room with Tub

  • Sleeps 4

View all photos for Mobility Hearing Accessible Two Double Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Hearing Accessible Two Double Room with Tub

  • Sleeps 4

View all photos for Mobility Accessible King Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Accessible King Room with Tub

  • Sleeps 3

View all photos for Mobility Accessible King Room with 3x3 Shower

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Accessible King Room with 3x3 Shower

  • Sleeps 3

View all photos for Mobility Hearing Accessible King Room with Tub

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Hearing Accessible King Room with Tub

  • Sleeps 3

View all photos for Mobility Hearing Accessible Premium Two Queen Room with Roll in Shower

Blackout curtains, iron/ironing board, free cots/infant beds

Mobility Hearing Accessible Premium Two Queen Room with Roll in Shower

  • Sleeps 4

King Mobility/Hearing Accessible Roll In Shower Non-Smoking

  • Sleeps 3

View all photos for Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(102 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

1 King Bed Mobility/Hearing Accessible Room With Roll-in Shower-Non-Smoking

  • Sleeps 3

View all photos for Studio King Suite

Blackout curtains, iron/ironing board, free cots/infant beds

Studio King Suite

  • Sleeps 3

View all photos for King Room

Blackout curtains, iron/ironing board, free cots/infant beds

King Room

  • Sleeps 3

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About the area

Boston

With a stay at Hampton Inn & Suites Boston Crosstown Center in Boston (South End), you'll be within a 5-minute drive of Northeastern University and Copley Square. .This hotel is 1.9 mi (3 km) from Fenway Park and 2.1 mi (3.3 km) from Boston Common.

What's nearby

  • Northeastern University - 15 min walk - 1.3 km
  • Copley Place - 4 min drive - 2.1 km
  • Fenway Park - 4 min drive - 2.9 km
  • Copley Square - 4 min drive - 3.2 km
  • Boston Common - 5 min drive - 4.3 km

Getting around

  • Boston Ruggles Station - 2 min drive
  • Newmarket Station - 14 min walk
  • Logan International Airport (BOS) - 14 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Market Coffee - ‬7 min walk
  • ‪Nan Xiang Express - ‬7 min walk
  • ‪Blunch - ‬6 min walk
  • ‪Gary’s Pizza - ‬8 min walk

About this property

Hampton Inn & Suites Boston Crosstown Center

Clothing optional hotel with free breakfast and a fitness center
Hampton Inn & Suites Boston Crosstown Center offers 175 accommodations with video-game consoles and coffee/tea makers. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 175 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while video-game consoles and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include complimentary weekday newspapers and coffee/tea makers, and housekeeping is provided on request.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
You can enjoy a meal at the restaurant serving the guests of Hampton Inn & Suites Boston Crosstown Center, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Hampton Inn & Suites Boston Crosstown Center has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 25 per night)
  • Secured, covered extended parking on site (USD 25 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Covered self parking fee: USD 25 per night (in/out privileges)
  • Covered extended parking fee: USD 25 per day
  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
Tax ID - 10432904004
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Clothing is optional at this property
Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Boston Crosstown Center
Hampton Inn Crosstown
Hampton Inn Crosstown Hotel
Hampton Inn Crosstown Hotel Boston Center
Hampton Inn Boston Crosstown Center Hotel
Hampton Inn Crosstown Center Hotel
Hampton Inn Crosstown Center
Hampton Inn Boston
Boston Hampton Inn
Hampton Inn & Suites Boston Crosstown Hotel Boston
Hampton Inn And Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center Hotel
Hampton Inn & Suites Boston Crosstown Center Boston
Hampton Inn & Suites Boston Crosstown Center Hotel Boston

Reviews

Hampton Inn & Suites Boston Crosstown Center Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 565 out of 1358 reviews
Rating 8 - Good. 374 out of 1358 reviews
Rating 6 - Okay. 199 out of 1358 reviews
Rating 4 - Poor. 93 out of 1358 reviews
Rating 2 - Terrible. 127 out of 1358 reviews

Reviews

6/10 Okay

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not a Single Night's Rest

If what they say about location, location, location is true for a successful business, then the location of the hotel really hurts it overall rating. Our room faced out at Massachusetts General Hospital, so the constant sound of sirens and the use of the helicopter pad didn't allow us a night of uninterrupted sleep. The main streets outside the hotel aren't very desirable as we learned that the locals have nicknamed the street "Methylamine Mile". On top of that, for some reason the pool heater was not functioning properly, so the water was ice cold. Aside from 10 minutes in the pool, our kids weren't able to enjoy this feature of the hotel as well. Aside from these two items, the hotel offered a shuttle that we took full advantage of with drop offs at the aquarium and Fenway, the free breakfast was most welcomed, and the staff was extremely polite and helpful. It really isn't their fault that the hotel is situated beside Boston's main trauma centre! All in all, we still love and treasure Boston - but would probably avoid this hotel for any future visits.
Stayed 3 nights in Aug 2025

10/10 Excellent

Che, Springfield

Travelled with group
Liked: Amenities
Nice parking
Stayed 1 night in Aug 2025

4/10 Poor

Samuel

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

Bret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Never thought I'd see a Hampton Inn priced this high then had to pay for parking too. Room was nice, staff was friendly, included breakfast was above average. The location left a lot to be desired in terms of safety. I was there for a work trip and one of the customers I was visiting asked where I was staying and when I told him he advised to be very careful and to not go out at night--this part of town is known as "meth alley." It's located right across the street from a hospital, and there were ambulances and police sirens all.night.long. Would not stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

Brian

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not go there!!!

This was the worst hotel ever. There was blood on the walls, the sheets had blood on them. The pool was cold and dirty. The toilet ran all night. In the front of the hotel were drug addicts. As a Police Officer I was discussed. I will be call the corporate office, however they wont care
Stayed 1 night in Aug 2025

2/10 Terrible

George

Travelled with family
Liked: Amenities
This hotel has been the most surreal one so far I have ever visited. The area is flooded with drug users, which the police occasionally dispersed even throughout the night. It is noisy even with closed windows with frequent sirens outside. We decided not to cancel solely because our arrival time was after 7pm, making it too late to look for another hotel. In all fairness, the rooms were in order as was the breakfast. Still, for this kind of money, guests should expect to be told in advance that 1. the hotel shares space with a health care facility and 2. is surrounded by mobs of drug addicts in am unsafe area. It is an absolutely disgraceful situation. A refund is in order.
Stayed 1 night in Jul 2025

6/10 Okay

Jeffrey

Travelled with family
Liked: Room comfort
Stayed 2 nights in May 2025

8/10 Good

Emma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bedroom floor hadn't been vacuumed; the sink sprayed everywhere; the bathroom door stuck; and it's right by the hospital (my fault for not recognizing this while booking) so it was very very loud with frequent sirens 24/7. The staff was really friendly and the bed was comfy.
Stayed 1 night in Jul 2025

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel itself was ok. Surrounding area, I felt very unsafe every time going in and out of the hotel. My husband and I thought we were going to be able to just walk from the hotel to anywhere we wanted to go, but we couldn’t. Very sad seeing so many homeless and people that were visibly drunk & drugged.
Stayed 2 nights in Jun 2025

8/10 Good

Adam, New Milford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location distance from one of our college visits and my cousin. Slept pretty good too! Wish there were more gluten free options for the free breakfast but we made it worth the visit!
Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. Stains on the bed. Reached out to front desk who said no other rooms. They sent maintenance man up with new sheets, but didn’t offer to change them. Also no apology for the poor cleanliness of the room.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel (unfortunate location)

The hotel is great. Dulce was very helpful to guests and her colleagues. The location however is not ideal with drug addicts lingering around, but the hotel has stepped up security and there were always security guards around.
Stayed 1 night in Jul 2025

8/10 Good

Lachelle

Travelled with partner
The bed was very soft and comfortable and the room was nice. I also loved the sitting chair.
Stayed 3 nights in Jul 2025

2/10 Terrible

Greg

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was good and the place was clean but it is literally surrounded by Heroin addicts. Witnessed 6 drug deals Out the window. Watched numerous people shooting up on side walk in broad daylight. Staff did call bpd who moves them along but they were back in short order
Stayed 2 nights in Jul 2025

4/10 Poor

Nicholas

Liked: Cleanliness, staff & service

Eh

Location was not ideal, arriving late at night to the hotel felt unsafe due to accumulation of individuals seemingly on/doing substances outside of the building.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk were very friendly and helpful. Liked that they had a shuttle to Fenway park. Very good breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Erin

Stayed 1 night in Jul 2025

8/10 Good

Vivian, Homestead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some people, the images they will see on the corners near the hotel will not be pleasant; they will see some sick people due to addiction and homeless people, who go to the hospital next to the hotel. But it has nothing to do with the hotel. There is a lot of security by the local police who provide service 24 hours a day, a patrol car parked in front of the hospital and the hotel and others driving around.
Stayed 1 night in Jul 2025

8/10 Good

Scott

Travelled with group
Liked: Property conditions & facilities
The staff was great the rooms were clean and fresh!! But the area is not so good!! Very loud and lots of homeless all over and begging for money
Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was uneventful and would recommend to friends.
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Korey

Travelled with family and small children
Excellent staff . Very accommodating. Decent breakfast. It’s next to a hospital, so frequent ambulance sirens, bot not too bothersome
Stayed 2 nights in Jul 2025

8/10 Good

Joviana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025