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Excelsior Palace Portofino Coast

5.0 star property

Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, pool loungers
Creator video
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Junior Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar

Explore the area

View map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Place, Marina di Rapallo
    ‪3 min walk‬
  • Place, San Michele di Pagana Beach
    ‪6 min walk‬
  • Place, Rapallo Castle
    ‪14 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪32 min drive‬

Room options

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

9.4 out of 10
Exceptional
(25 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 22 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

9.6 out of 10
Exceptional
(27 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite

Classic Suite | Room amenity

Classic Suite

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Double Room

Down duvets, minibar, in-room safe, individually furnished

Exclusive Double Room

  • Sleeps 2

View all photos for Classic Queen

Down duvets, minibar, in-room safe, individually furnished

Classic Queen

10.0 out of 10
Exceptional
(13 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen

Down duvets, minibar, in-room safe, individually furnished

Superior Queen

9.6 out of 10
Exceptional
(5 reviews)
  • 22 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

  • Sleeps 3

View all photos for Classic Suite

Down duvets, minibar, in-room safe, individually furnished

Classic Suite

  • Sleeps 3

View all photos for Junior Suite

Dining

Junior Suite

  • Sleeps 3

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

  • Sleeps 2

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2

Classic Queen Room

  • Sleeps 2

View all photos for Deluxe Suite

Living area

Deluxe Suite

  • Sleeps 2

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About the area

Rapallo

With a stay at Excelsior Palace Portofino Coast in Rapallo, you'll be next to a golf course, within a 10-minute drive of Portofino Marina and San Michele di Pagana Beach. .This beach hotel is 3.5 mi (5.6 km) from Paraggi Beach and 7.5 mi (12.1 km) from Camogli Beach.

What's nearby

  • Marina di Rapallo - 3 min walk - 0.3 km
  • San Michele di Pagana Beach - 6 min walk - 0.6 km
  • Spiaggia pubblica Travello - 10 min walk - 0.8 km
  • Rapallo Castle - 14 min walk - 1.2 km
  • Paraggi Beach - 6 min drive - 5.7 km

Getting around

  • Rapallo Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 33 min drive

Restaurants

  • ‪Ristorante Pizzeria Nettuno - ‬11 min walk
  • ‪Bella Napoli - ‬9 min walk
  • ‪Gran Caffè Rapallo - ‬12 min walk
  • ‪La Carapina - ‬11 min walk
  • ‪Hostaria Vecchia Rapallo - ‬11 min walk

About this property

Excelsior Palace Portofino Coast

Luxury hotel on the beach, with outdoor pool
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 119 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and a turndown service.
Relax and unwind with massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mediterranean cuisine at Ristorante Lord Byron, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Rapallo? This hotel has 6458 square feet (600 square meters) of space consisting of a conference center and 9 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Ristorante Lord Byron - Overlooking the ocean, this seafood restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
EdenRoc Lounge&Restaurant - This beachfront seafood restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open select days.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • EdenRoc Lounge&Restaurant
  • Ristorante Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • In-room babysitting
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Conference centre (6,458 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 120.0 per night
Cribs (infant beds) are available for EUR 120.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1001 reviews
Rating 8 - Good. 176 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert, Reston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
pools and hot tub are cold. insulted being forced to wear hair net and others were not
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the traditional Italian Riviera style. Staff could not have been more helpful. Food and service were excellent. Only criticism was the lack of a shuttle service to the centre of town which, given the position of the hotel on top of a hill, the high cost of local taxis and the high temperatures, made it difficult for older customers or those with mobility difficulties.
Stayed 10 nights in Jul 2025

8/10 Good

Robert J, new york

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
seen better days. beach club was good. property itself needs an update.
Stayed 2 nights in Jun 2025

10/10 Excellent

Walter

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2025

8/10 Good

Eran, Mevasseret Zion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location beautiful hotel
Stayed 7 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Very Disappointed!

Hotel was in a great location, but upon entering our junior suite room for a "5" star hotel we were extremely disappointed! The room had a horrible perfume smell, was very dated, and felt more like a 2 star hotel. Maybe it was a 5 star hotel 50 years ago, but i wouldnt consider it one now. After reaching out to management about the smell, they looked at us like we were crazy and said there is nothing sprayed in the room. The hotel sent up housekeeping to check the room, and they confirmend that they indeed do spray a perfume in the room daily!!! For the amount we spent on this 5 star hotel room we much rather have stayed somewhere else for cheaper. Save your money and stay somewhere else! Id rate this hotel a 3 star Max!
Stayed 3 nights in Jun 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great service
Stayed 3 nights in Jun 2025

10/10 Excellent

megan

Liked: Cleanliness, property conditions & facilities
Great spa and pool
Stayed 2 nights in Jun 2025

10/10 Excellent

yelena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful classic stay. Nothing modern. The beach was fantastic. Very nice staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities
One of the best hotels we have had the pleasure of staying in for some time! Classic charm great service and amazing location with all the facilities you could possibly need
Stayed 4 nights in Jun 2025

10/10 Excellent

Melanie

Stayed 2 nights in Jun 2025

10/10 Excellent

Everett J Giliam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
amazing location and i would definitely recommend. Great history on the property. Ask about the Cadillac in front...great story. Front desk people are amazing as well ' all
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming step back in time has beautiful views property wide! An easy walk into city center you can find shops, restaurants and photo ops down lovely cobbled streets. Don’t miss the cable car up to Montanerra- beautiful!
Stayed 2 nights in May 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jordan

Stayed 5 nights in May 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again.
Stayed 5 nights in May 2025

10/10 Excellent

Rana

Stayed 2 nights in May 2025

10/10 Excellent

Larissa, Redwood City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and a central location. Staff was friendly and helpful. Views from hotel are amazing.
Stayed 1 night in May 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful special place
Stayed 1 night in May 2025

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and amenities. Staff helpful. The restaurant was a disappointment. Not as good as the high prices warranted.
Stayed 1 night in May 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel with excellent service and spectacular views overlooking the Portofino Coast. Highly recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

May

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel on the coast. Excellent service and amenities
Stayed 5 nights in Apr 2025

4/10 Poor

Sheila

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025