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Keio Plaza Hotel Tokyo

4.5 star property

Photo gallery for Keio Plaza Hotel Tokyo

1 bedroom, down duvets, in-room safe, laptop workspace
Creator video - submitted by Kensho Quest
Exterior
Free toiletries, hair dryer, slippers, bidet
9 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Place, Tokyo Metropolitan Government Building
    ‪1 min walk‬
  • Place, Shinjuku Sumitomo Building
    ‪3 min walk‬
  • Place, Shinjuku I Land
    ‪5 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Plaza Luxe Double, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Plaza Luxe Double, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 24 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Plaza Superior South Wing Twin, Non Smoking, 20F above

1 bedroom, down duvets, in-room safe, laptop workspace

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.6 out of 10
Excellent
(23 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Plaza Superior South Wing Double, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Superior South Wing Twin, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Plaza Superior South Wing Twin, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Plus Double, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Standard Plus Double, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Plus Twin, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(23 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Deluxe Plus Double, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plus Twin, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, laptop workspace

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Luxury Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, laptop workspace

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Large Single Beds

View all photos for Junior Suite Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, laptop workspace

Junior Suite Twin, Non Smoking (Universal Design)

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Plaza Deluxe South Wing Twin (Non-Smoking)

1 bedroom, down duvets, in-room safe, laptop workspace

Plaza Deluxe South Wing Twin (Non-Smoking)

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Plaza Deluxe South King (Non-Smoking)

1 bedroom, down duvets, in-room safe, laptop workspace

Plaza Deluxe South King (Non-Smoking)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 9
  • 5 Large Single Beds

View all photos for Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Large Single Beds

View all photos for Pure Wellness Room - Twin Room - Non Smoking

Pure Wellness Room - Twin Room - Non Smoking

Pure Wellness Room - Twin Room - Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Plus - Twin Room

Standard Plus - Twin Room

Standard Plus - Twin Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Plus Twin Room (Triple)

Deluxe Plus Twin Room (Triple)

Deluxe Plus Twin Room (Triple)

9.4 out of 10
Exceptional
(15 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Plaza Standard Twin, Non smoking, No bathtub

Plaza Standard Twin, Non smoking, No bathtub

Plaza Standard Twin, Non smoking, No bathtub

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Plaza Superior Twin, Non smoking

Plaza Superior Twin, Non smoking

Plaza Superior Twin, Non smoking

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Japanese Suite Twin, Non smoking

Japanese Suite Twin, Non smoking

Japanese Suite Twin, Non smoking

  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Luxury Suite Twin, Non smoking

Luxury Suite Twin, Non smoking

Luxury Suite Twin, Non smoking

  • City view
  • 132 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, down duvets, in-room safe, laptop workspace

Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds

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About the area

Tokyo

With a stay at Keio Plaza Hotel Tokyo, you'll be centrally located in Tokyo, steps from Tokyo Metropolitan Government Building and Shinjuku Mitsui Building. .This family-friendly hotel is 0.5 mi (0.8 km) from Shinjuku Sumitomo Building and 0.6 mi (1 km) from Shinjuku I Land.

What's nearby

  • Tokyo Metropolitan Government Building - 1 min walk - 0.1 km
  • Shinjuku Mitsui Building - 3 min walk - 0.3 km
  • Shinjuku Sumitomo Building - 3 min walk - 0.3 km
  • Toto Tokyo Center Showroom - 5 min walk - 0.4 km
  • Shinjuku I Land - 5 min walk - 0.4 km

Getting around

  • Tochomae Station - 2 min walk
  • Shinjuku Station - 10 min walk
  • Haneda Airport (HND) - 49 min drive

Restaurants

  • ‪オールデイダイニング 樹林 - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪あるでん亭 - ‬6 min walk
  • ‪Keio Plaza Hotel Club Lounge - ‬1 min walk
  • ‪コメダ珈琲店 - ‬4 min walk

About this property

Keio Plaza Hotel Tokyo

Keio Plaza Hotel Tokyo offers 1452 accommodations with safes and complimentary newspapers. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 1452 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and complimentary newspapers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a ballroom. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy Fusion cuisine at スーパーブッフェ　グラスコート, one of the hotel's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
スーパーブッフェ　グラスコート - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
オールデイダイニング樹林 - This restaurant specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
鉄板焼　やまなみ - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
メインバー　ブリアン - Onsite bar. Open daily.
寿司　久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 9:30 AM to 9:00 PM at scheduled times
  • Free theme park shuttle
  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 5,000 for adults and JPY 4,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ　グラスコート
  • メインバー　ブリアン
  • 寿司　久兵衛
  • 鉄板焼　やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Free theme park shuttle
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (104 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children aged 0-12 are allowed in the Club Lounge until 5:30 PM and must be accompanied by an adult.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2011 out of 2851 reviews
Rating 8 - Good. 553 out of 2851 reviews
Rating 6 - Okay. 168 out of 2851 reviews
Rating 4 - Poor. 75 out of 2851 reviews
Rating 2 - Terrible. 44 out of 2851 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities
Clean property
Stayed 5 nights in Nov 2025

10/10 Excellent

Ming Yaw

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and attentive staff
Stayed 5 nights in Dec 2025

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel! Great staff and the rooms were amazing! View was nice and truly had a nice stay! Will definitely stay again
Stayed 6 nights in Dec 2025

8/10 Good

Errol

Liked: Cleanliness, staff & service
This property is clean, walkable and in a great location. The room decor and furniture was somewhat dated though.
Stayed 5 nights in Nov 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious for being in Tokyo and staff were all very kind and professional. Breakfast was amazing at the restaurant.
Stayed 4 nights in Nov 2025

10/10 Excellent

Angel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I’ll recommend this hotel I have no complaints about it. I’ll definitely be checking this hotel if I ever decide to go back.
Stayed 2 nights in Nov 2025

8/10 Good

Gregory

Stayed 1 night in Nov 2025

10/10 Excellent

Blair

Business traveller
Liked: Cleanliness, staff & service, amenities
High end hotel. Very clean, great location for everything. Very helpful staff. First rate!
Stayed 2 nights in Dec 2025

2/10 Terrible

Glisher Louella, chula vista

Liked: Amenities
Disliked: Property conditions & facilities
The room was spacious but the mattress is so thin/hard
Stayed 8 nights in Nov 2025

10/10 Excellent

andy, SAN FRANCISCO

Stayed 5 nights in Nov 2025

10/10 Excellent

Jenilette

Stayed 2 nights in Nov 2025

10/10 Excellent

Dena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Walkable. Breakfast Anazing
Stayed 1 night in Nov 2025

6/10 Okay

Elliot, Mere

Travelled with partner
Liked: Cleanliness, amenities
Very dated room, thin walls, low quality bed. Otherwise hotel is nice, and central location
Stayed 4 nights in Nov 2025

4/10 Poor

Lusi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Carpet was old. Lack of Communications between staff was poorer
Stayed 1 night in Dec 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cental place to saty nr stations
Stayed 5 nights in Nov 2025

10/10 Excellent

Mohamed, Des Peres

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was really nice and courteous. The room was spotless. Amenities including the lounges (the 45th and the 47th floors) are very spacious and have variety of seating arrangements. The gym was a little small for the size of the hotel. The location of the hotel is amazing. Very to the Shinjuku station and all the restaurants and shopping areas.
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael, Westlake Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding room. Spacious. Comfortable. Attention to details. Spotless. Lots of wonderful amenities.
Stayed 8 nights in Nov 2025

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in a great location, I was so impressed with the size of the hotel and the number of restaurants and shops on the premises. So convenient to have a 7-11 right downstairs. Staff were very friendly and helpful. Room was no frills but clean and efficient. Would definitely stay again!
Stayed 4 nights in Nov 2025

10/10 Excellent

Marian

Stayed 7 nights in Nov 2025

10/10 Excellent

John

Stayed 2 nights in Nov 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kei checks all the boxes - extremely clean, friendly and helpful staff, comfortable beds and bidet toilets!
Stayed 6 nights in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the renovations the hotel is back to its pre-Covid status. The services are in full swing and there is more than adequate staffing after the long 2 year lull.
Stayed 6 nights in Nov 2025

8/10 Good

Scott

Stayed 4 nights in Nov 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest hotels I’ve ever had the privilege to stay in. True luxury! Received white glove treatment from the moment we checked in. Fantastic location in the heart of Shinjuku. Would gladly stay here again. Highest of recommendations
Stayed 1 night in Nov 2025

8/10 Good

John

Stayed 4 nights in Nov 2025