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Clearly clean room.

Very dirty I had someone’s underwear in my room after it was supposed to be cleaned very nasty

Will stay again

Because of crazy weather conditions in the south my work travel plans got changed last week. I called Expedia first and they told me to call the hotel. I spoke with someone at the hotel and said I would be in for one night instead of tonight. After a seven minute wait on hold and me calling back Only for the attendant to tell me she forgot I was on hold, she told me she may be adjustment and I would have no problem chipping in on Thursday night instead of Wednesday. I hung up the phone but having dealt with Expedia before and hotels I didn’t feel completely comfortable. I’m not blaming Expedia but I know from a hotel perspective that they’re limited in what they can do when it’s a third-party reservation. But the girl gave me her name and I felt confident that it was OK. Here comes Thursday night after a full day of travel a flat tire along the road a tire alignment and a long day of work I arrive at the hotel only to find out I don’t have a reservation. So now not only have I paid for tonight but now I’m paying for one again. The attendant that was working the desk was horrible. She was rude and even when I told her who I spoke to the day before, she said well you don’t have a reservation. I provided my confirmation number and she said oh that was canceled. I said was a refund refunded she told me she didn’t know but it wasn’t. I understand the cancellation policy but I also understand whether prohibited travel and concessions have to be made

So far the Prado has provided us with very good service. We stayed in this location many times when it was a Drury. The staff is friendly from check in to maintenance. The hotel is clean inside and out, and the parking lot has good lighting. The breakfast has multiple options for hot or cold. The evening meal options are varied and provide options for a quick bite or a light meal. We had an issue with our last stay, which was for a medical procedure, with the air unit and within a couple hours of reporting the problem it was fixed.

Room want completely clean