Hacienda AltaGracia, Auberge Resorts Collection

Room type	Options	Nightly price	Book
Room (Casita Grande) 1 King Bed and 2 Queen Beds (Extra beds available: Cot) Room sleeps 5 guests (up to 4 children) Room cleanliness: Exceptional! 5 1 King Bed and 2 Queen Beds Features a private furnished balcony/patio Layout - Living room and sitting area Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer Practical - Laptop-compatible safe, laptop workspace, and highchair; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - Toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Other room types
Casa Grande con Piscina Room with view 167 square metres 2 Queen Beds and 1 King Bed (Extra beds available: Cot) Room sleeps 6 guests (up to 5 children) Room cleanliness: Exceptional! 5 2 Queen Beds and 1 King Bed 1798-sq-foot room, furnished balcony/patio with mountain views Layout - Living room and sitting area Relax - Private plunge pool Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a hydromassage showerhead Practical - Laptop-compatible safe, laptop workspace, and highchair; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - Toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Casona con Piscina Room with view 167 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 5 1 King Bed 1798-sq-foot room, furnished balcony/patio with mountain views Layout - Living room and sitting area Relax - Private plunge pool Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a hydromassage showerhead Practical - Laptop-compatible safe, laptop workspace, and highchair; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - Toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Casa Grande Room with view 169 square metres 1 King Bed and 2 Queen Beds (Extra beds available: Cot) Room sleeps 6 guests (up to 5 children) Room cleanliness: Exceptional! 5 1 King Bed and 2 Queen Beds 1815-sq-foot room, furnished balcony/patio with mountain views Layout - Living room and sitting area Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a hydromassage showerhead Practical - Laptop-compatible safe, laptop workspace, and highchair; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - Toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Casa Room with view 122 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 5 1 King Bed 1314-sq-foot room, furnished balcony/patio with mountain views Layout - Living room and sitting area Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead Practical - Laptop-compatible safe, laptop workspace, and highchair; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - Toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Casa con Piscinia Room with view 122.3 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 5 1 King Bed 1314-sq-foot room, furnished balcony/patio with mountain views Layout - Living room and sitting area Relax - Private plunge pool Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a hydromassage showerhead Practical - Laptop-compatible safe, laptop workspace, and highchair; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - Toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Casita King Room with view 73 square metres 1 King Bed (Extra beds available: Cot) Room sleeps 3 guests (up to 1 child) Room cleanliness: Exceptional! 5 1 King Bed 788-sq-foot room, furnished balcony/patio with mountain views Layout - Living room and sitting area Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead Practical - Laptop-compatible safe, laptop workspace, and highchair; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - Toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Casita Double Room with view 73 square metres 2 Queen Beds (Extra beds available: Cot) Room sleeps 2 guests (up to 2 children) Room cleanliness: Exceptional! 5 2 Queen Beds 788-sq-foot room, furnished balcony/patio with mountain views Layout - Living room and sitting area Entertainment - LED television with premium channels Food & Drink - Coffee/tea maker, minibar (stocked with some free items), room service (limited hours), and free bottled water Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead Practical - Laptop-compatible safe, laptop workspace, and highchair; free cribs/infant beds available on request Comfort - Climate-controlled air conditioning and daily housekeeping Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Hotel Amenities

Fitness facilities
Concierge services
Gift shops or newsstand
Total number of rooms - 50
Number of floors - 1
Airport transport (surcharge)
Barbecue grill(s)
Coffee/tea in common areas
Laundry facilities
Arcade/game room
Garden
Library
Children's pool
Safe-deposit box at front desk
Spa services on site
Picnic area
24-hour front desk
Full-service spa
Spa treatment room(s)
Steam room
Sauna
Designated smoking areas
Pool umbrellas
Tours/ticket assistance
Year Built – 2014
Area shuttle (surcharge)
Number of restaurants - 3
Number of indoor pools - 1
Number of outdoor pools - 2
Number of spa tubs - 2
Snack bar/deli
Free valet parking
Number of bars/lounges - 2
Number of poolside bars - 2
Number of coffee shops/cafes - 1
Luggage storage
Pool cabanas (surcharge)
Pool sunloungers
Terrace
Babysitting or childcare (surcharge)
Couples/private dining
Private picnics
Reception hall
Children's games

Family Friendly Amenities

Family property
Number of indoor pools - 1
Number of outdoor pools - 2
Children's pool
Separate living room
Free WiFi
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Languages spoken

English
Spanish

Parking

Free self parking , Free valet parking

Room Amenities

Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive offers 50 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. LED televisions come with premium digital channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Room service (limited hours)
Television
Coffee/tea maker
Daily housekeeping
Hypo-allergenic bedding available
Free local calls
Private bathroom
Bathrobes
Free toiletries
Hair dryer
Ceiling fan
Desk
In-room climate control (air conditioning)
Premium bedding
Separate sitting area
Iron/ironing board (on request)
Turndown service
Free bottled water
Premium TV channels
Blackout drapes/curtains
In-room childcare (surcharge)
In-room safe (laptop compatible)
Digital TV service
Egyptian-cotton sheets
TV size 50
Number of living rooms
Furnished balcony or patio
Connecting/adjoining rooms available
Free cots/infant beds
Minibar (stocked, some free items)
LED TV
Towels provided
Linens provided
Highchair
Number of bathrooms: 1
Number of beds 1
Soap
Shampoo
Toilet paper
Window screens
Art supplies
Children's books
Laptop-friendly workspace
Restaurant dining guide
Wet bar
Wardrobe
Toothbrush and toothpaste not available
Desk chair

Where to Eat

Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive has 3 restaurants on site.

Room service (during limited hours) is available.

Nearby Things to do

Rafting nearby
Ecotours nearby
Bicycle rentals on site
Helicopter/aeroplane tours on site
Horse riding/rental on site
Mountain biking on site
Yoga classes/instruction on site
Ziplining nearby
Ropes course on site
Horse riding nearby

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 6
Outdoor treatment areas
Couples treatment rooms
Body wraps
Body scrubs
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Sports massage
Detoxification wrap

Accessibility

Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible on-site restaurant
No lift (single-level property)

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Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Free cribs (infant beds)!

Pet Policy

Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

No lifts

Children stay free

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards not accepted

Staffed front desk

Property is cleaned with disinfectant

Staff do not wear personal protective equipment

Protective clothing is not available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are not available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Onsite COVID-19 testing (Antigen) is available

Property does not require health documentation at check-in

Fees

Optional extras

Airport shuttle fee: USD 375 per vehicle (roundtrip, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

Hacienda AltaGracia Hotel San Isidro de El General
Hacienda AltaGracia Hotel
Hacienda AltaGracia San Isidro de El General
Hacienda AltaGracia Auberge Resort San Isidro de El General
Hacienda AltaGracia Auberge Resort El General
Hacienda AltaGracia Auberge San Isidro de El General
Hacienda AltaGracia Auberge El General
Hacienda AltaGracia Auberge G

We should mention

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Children stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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Get an overview of this hotel
Luxury hotel with 3 restaurants and 2 outdoor pools

Popular property highlights

Languages spoken

Hacienda AltaGracia, Auberge Resorts Collection