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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

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View from room
Front of property
Theatre show

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included

Explore the area

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Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪8 min walk‬
  • Place, Crococun Zoo
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(11 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Free Upgrade To Junior Suite Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(152 reviews)
  • Garden view
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(42 reviews)
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Morelos

When you stay at Excellence Riviera Cancun - Adults Only All Inclusive in Puerto Morelos, you'll be on the beach, a 4-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10 mi (16.1 km) from Moon Palace Golf Club and 14.1 mi (22.8 km) from Maroma Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km
  • Puerto Morelos Beach - 8 min walk - 0.7 km
  • Crococun Zoo - 2 min drive - 2.5 km
  • Ojo de Agua Beach - 4 min drive - 3.2 km
  • Puerto Morelos Town Square - 6 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Blue Moon - ‬16 min walk
  • ‪Swim Up Bar - ‬15 min walk
  • ‪Bluewater Grill - ‬11 min walk
  • ‪Bistro El Beso - ‬14 min walk
  • ‪Route 66 - ‬15 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 440 guestrooms featuring free minibar items and Smart televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at The Kitchen Table, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 12 bars/lounges.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 104410 square feet (9700 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 12 bars/lounges
  • 12 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fishing
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1584 out of 2067 reviews
Rating 8 - Good. 284 out of 2067 reviews
Rating 6 - Okay. 127 out of 2067 reviews
Rating 4 - Poor. 29 out of 2067 reviews
Rating 2 - Terrible. 43 out of 2067 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yanil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite vacations yet! Great food options, great staff, and great entertainment.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service
Absolutely love it
Stayed 7 nights in Oct 2025

10/10 Excellent

Samantha

Stayed 5 nights in Oct 2025

10/10 Excellent

Charles, Papillion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent from the moment we arrived. 10/10
Stayed 3 nights in Oct 2025

10/10 Excellent

carlos

Liked: Cleanliness
All good
Stayed 4 nights in Oct 2025

10/10 Excellent

Sathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, water was not. They tired to clean the beach but water was horrible. Apparently it’s like that from May to November..No Bueno. They had plenty of pools to compensate for the beach area. Everything else at hotel is great.
Stayed 3 nights in Oct 2025

10/10 Excellent

ANDREA Williams

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
Stayed 3 nights in Oct 2025

6/10 Okay

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been a longtime fan of the Excellence brand, visiting Finest Playa Mujeres in 2015 and Excellence Punta Cana in 2019. While Excellence Riviera Cancun still delivers a beautiful experience, I’ve noticed a few changes over the years. The drink selection has definitely gone down compared to previous stays fewer premium options than before. The food quality is also a bit inconsistent now; some dishes are great, others just okay, whereas before it was consistently excellent across the board. That said, the service remains phenomenal. Every staff member I encountered was friendly, attentive, and practically fluent in English though that did lead to being profiled a few times as someone who couldn’t speak Spanish. The resort itself is stunning, with top-notch amenities and a relaxing “lazy river” pool that winds around the spa area. Overall, it’s still a wonderful place to unwind, but I hope Excellence brings back some of the quality and variety that once made them truly stand out.
Stayed 4 nights in Oct 2025

10/10 Excellent

Blimi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 9 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent dining options
Stayed 5 nights in Oct 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
The swim-up suite and pool in building 6 was great.
Stayed 5 nights in Oct 2025

10/10 Excellent

Gelono, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was Awesome
Stayed 5 nights in Oct 2025

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
We had a great time. Food was very good and the bartenders were great!
Stayed 3 nights in Oct 2025

8/10 Good

Kirsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have two different times for room service. It was clean, but the one who worked the night shift was excellent. I really enjoyed her service and the way she prepared our room. The staff was amazing, always able to help and provide us with great assistance. Mr. Eddy from the Kitchen Table restaurant was very nice and gave us exceptional service. Our stay was great, the only points they have to work on are to serve cognac at the bars and do something with the beach.
Stayed 4 nights in Sep 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Emmanuel, Tipton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent. The food options were great and unlimited. All food tastes so good, the staff are very friendly and professional. I had my birthday romantic dinner set up at the beach which was a memorable one. One thing they could improve on is the mosquitoes. They could treat the rooms as there are so many mosquitoes though I understand it is the rainy season. Also entertainment was not the best. They need to work on entertainment in the day and night as most hotels in cancun do.
Stayed 7 nights in Oct 2025

6/10 Okay

Toshawna, Toronto

Travelled with group
Liked: Cleanliness, property conditions & facilities
We booked Excellence Riviera Cancun through Expedia — the only reason we even knew about this resort — yet were treated as “third-party guests.” Upon arrival, we were given a single king bed despite booking two, and were told to “call Expedia” instead of being helped on-site. Our “swim-up” suite required walking across grass and rocks to reach the pool, and the patio door locked automatically, forcing us to keep it open for access (ie, mosquitoes and humidity leading to damp clothes). The beach water was dark brown and not swimmable. Food was mediocre, service slow, and coatis roamed in packs around the pool. The grounds were clean and the turn-down service was nice, but overall this felt like a 3.5-star experience, not the luxury resort it’s advertised to be.
Stayed 5 nights in Oct 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Super attentive, kind and happy to be there! Property and rooms were clean! Felt safe & relaxed! Food was AMAZING. Spent our honeymoon at the perfect location!
Stayed 7 nights in Oct 2025

8/10 Good

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025