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Hotel NYX Cancun All Inclusive

3.5 star property

Photo gallery for Hotel NYX Cancun All Inclusive

On the beach, white sand, beach cabanas, sun-loungers
Creator video
Outdoor pool, pool umbrellas, pool loungers
Exterior
4 restaurants; breakfast, lunch, and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Isla Dorada
    ‪10 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room

Standard Room | View from room

Standard Room

8.0 out of 10
Very good
(91 reviews)
  • Resort view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Room

Junior Room

Junior Room

8.6 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite

Superior Suite

Superior Suite

8.8 out of 10
Excellent
(45 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.8 out of 10
Good
(109 reviews)
  • Lagoon view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

8.8 out of 10
Excellent
(63 reviews)
  • Lagoon view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Standard Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

  • Sleeps 3
  • Free Wi-Fi

Sunset Suite

  • Sleeps 3
  • Free Wi-Fi

Junior Suite

  • Sleeps 3
  • Free Wi-Fi

Master Suite

  • Sleeps 3
  • Free Wi-Fi

Superior Suite

  • Sleeps 3
  • Free Wi-Fi

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About the area

Cancun

With a stay at Hotel NYX Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall. .This all-inclusive property is 5.5 mi (8.9 km) from Delfines Beach and 15.9 mi (25.7 km) from Moon Palace Golf Club.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Isla Dorada - 10 min walk - 0.8 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Hotel Zone Beaches - 18 min walk - 1.5 km
  • Marlin Beach - 18 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun All Inclusive

Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the property include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 196 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with international cuisine at Deck, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Deck - This beachfront restaurant specializes in international cuisine and serves lunch only.
Balam - This restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Balam
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • A tax is imposed by the city: USD 4.96 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
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Cancun Hotel Nyx Cancun All Inclusive All-inclusive property
All-inclusive property Hotel Nyx Cancun All Inclusive
Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
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Hotel Nyx Cancun All Inclusive Cancun
Hotel Nyx Cancun All Inclusive All-inclusive property
Hotel Nyx Cancun All Inclusive All-inclusive property Cancun

Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1041 out of 1826 reviews
Rating 8 - Good. 426 out of 1826 reviews
Rating 6 - Okay. 208 out of 1826 reviews
Rating 4 - Poor. 65 out of 1826 reviews
Rating 2 - Terrible. 86 out of 1826 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Kevin

Stayed 6 nights in Feb 2026

4/10 Poor

Tanya

Liked: Cleanliness
Disliked: Property conditions & facilities
Almost all of the buffett food was just barely warm. Only got food was whatever was being made on the grill. Includes breakfast and dinner. There was one good night, the Asian theme dinner. At the deck restaurant the fries and potato wedges were cold, as if a bunch get made and left to be used, instead of being made fresh as this restaurant is made to order food. Fridge was empty when we arrived in our room, had to call to have that stocked. Safe battery low, so had to call for that to be taken care of. That was just the first night. Then we moved rooms because the traffic was so loud, which we had to pay a difference of a bit over $500 Canadian, just to get a room and again the fridge needed stocking, the air conditioning wasn't working properly, so had to have that looked at, the music echoed so loud from the lobby, approximately 10pm until midnight. The smell that comes from the shower drain is like sewage and there is no fan or window in the bathroom. Most of the workers were very kind, helpful and friendly.
Stayed 8 nights in Feb 2026

10/10 Excellent

SELENE, Laval

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing food! Beach is great. Nice small resort
Stayed 7 nights in Feb 2026

10/10 Excellent

Lee Lawrence Machete

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff were excellent! They were very friendly and always willing to help! We mentioned we are on our honeymoon vacation and they upgraded our room for free and even included a free bottle of wine with chocolate-covered strawberries! We enjoyed the meals served at all the restaurants they offer.
Stayed 5 nights in Feb 2026

10/10 Excellent

Masoud

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Hotel NYX Cancun last week, and it was our first time visiting Cancun. Overall, it was a great experience and we really enjoyed our stay. This is not a huge luxury resort, but that’s actually what we liked about it. The hotel has a very nice design and a cozy resort-style character that feels relaxed rather than overwhelming. The atmosphere was comfortable and welcoming. The beach was beautiful, with great access and lovely views. We chose the all-inclusive option and were very happy with it, the food was tasty, varied, and well prepared, and the drinks were also very good. Everything felt well organized and easy. Overall, Hotel NYX was a great choice for our first Cancun trip. We would definitely recommend it to anyone looking for a stylish, relaxed resort with good food, drinks, and a nice beach, without the feeling of a massive crowded hotel.
Stayed 5 nights in Feb 2026

8/10 Good

Amber Leigh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bedding had black curly hairs on it every single day despite being remade by housekeeping daily, staff was very nice and very accomodating. They don't advertise that you get one night only at Chianti and one night at Umami, otherwise you have to eat at the buffet which was borderline inedible. Breakfast was limited, should have more juice and coffee options maybe even some smoothies and everything under the heat lamps was cold. (also went to breakfast before 8 am every single day) Lastly about food is that the portions were small at the outdoor deck but luckily we could order more than one dish which we did daily. The pool seemed nice we didnt use it but the beach was absolutely stunning. Overall for the price it was totally fine, but construction on either side of the hotel was not only an eye sore but also noisy starting quite early in the morning.
Stayed 5 nights in Feb 2026

10/10 Excellent

Scott

Stayed 7 nights in Feb 2026

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service and attention to detail was superior !
Stayed 3 nights in Feb 2026

8/10 Good

Francisco

Stayed 2 nights in Feb 2026

8/10 Good

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
Our room bed was very bad for sleeping and not comfortable at all. Otherwise all cleaning and food was ok.
Stayed 9 nights in Feb 2026

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff all very attentive, Hotel in great location, really good cocktails. Booked deluxe room - first one we had was 632, tiny but with beautiful sea view. The next day we asked to move to a room with 2 beds (2 friends not wanting to sleep in the same bed) and that was no problem. The room we were moved to - 2202- probably 3-4 times the size of the first, 2 huge beds and still had partial sea view. We went to check with reception that it was still a deluxe room and were told it was. I'm still confused how the rooms could have been so different but classed the same grade.
Stayed 7 nights in Jan 2026

8/10 Good

Amirmasoud

Stayed 5 nights in Feb 2026

2/10 Terrible

PATRICIA, BROOKFIELD

Travelled with group
Disliked: Amenities
Let me start from the beginning. Right when we pulled up the first impresion was that this place needed and facelift. Checking in was strange.First the man who was checking us in could not speak very good English and when we got to our room it had two queen beds and not one king size bed.Went back down to desk to let them know we upgraded to a jr suite and we were told that was a request not a for sure thing!Our room was bare bones with two beds and one small chair and a small refrigerator.That's it!Very poor lighting in room also.Expedia said this was an all inclusive hotel but it was not at all!No room service and special things on the menu were not included as was some of the drinks.Had to make reservations for the two resturants they had but almost impossible to get in before 9 at night.Way to late to eat.Only two resturants to eat at.One buffet which the food was always warm to cool not hot! The lunch eatry was usually not very hot and with our goup of six we got out meals at different times and they never brought the dessert we ordered!Now on to the pool.Only one not so big pool for everyone.Only 24 chairs around the pool for the whole hotel and they were always covered with towel so very hard to get a chair unless you got up before the sunrise to get one. Also there was water aerobics at 12 and volley ball at 2 which both of them took up most of the pool so no room to swim or relax in the pool at that time which was most of the afternoon.Much more to tell but no more r
Stayed 14 nights in Jan 2026

10/10 Excellent

Clara Garrido

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so welcoming and lovely, always serving with a smile and super attentive. Our room was fantastic, with stunning ocean views, spot on clean and modern, with all we needed: safe box, wardrobe, chairs, air con, great shower... This hotel exceeded our expecations. Not being a fan of the Zona Hotelera, this hotel really inmerse you into a Caribbean experience where you feel absolutely spoilt. I can't fault anything. The buffet was pretty decent quality and very varied, with options for everyone. I would highly recommend it.
Stayed 7 nights in Feb 2026

10/10 Excellent

Kathar

Stayed 3 nights in Feb 2026

4/10 Poor

Patricia Ann

Travelled with group
Disliked: Amenities
We did not get the class of room we booked. The noise and view were horrible large industrial fans outside the room were so loud and that was also the view. Unhelpful unfriendly staff and most did not speak English. No entertainment venue just loud music in lobby bar. Couldn’t get drinks in restaurants except beer or wine. Didn’t even have Kahlua anywhere. Only 24 pool chairs for 400+ guests. Buffet food was barely warm. I could go on and on. Would not recommend or ever stay here again.
Stayed 14 nights in Jan 2026

10/10 Excellent

Elaine Julianna, Leduc County

Liked: Cleanliness, amenities, property conditions & facilities
All was exceptional. Staff food room beach every thing
Stayed 7 nights in Feb 2026

2/10 Terrible

Neng

Stayed 1 night in Feb 2026

8/10 Good

Kaitlyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a fantastic stay at NYX Cancun. My sister and I went for a girls trip. It was very clean, the food was good, very close to everything (shopping malls, pharmacy). We did not use any of the spa services. The waiters and waitresses were fantastic. We participated in some of the activities which was a lot of fun as well, those staff are also super kind. A few things that could have been better - there is no dresser to put your clothes, they only have bottled water in the fridge in the rooms (not something you could get at the bars/restaurants), the schedule for which restaurants are open on certain days were not disclosed to us. Thankfully we went to the sushi night the night before as it was not open Mondays. They also didn’t tell us the themed meals for the Buffett ahead of time. Not ideal for those traveling with small children. Overall, the complaints are minimal and we had a great time. I’ve already told others to stay at the resort and I’d absolutely come back!
Stayed 3 nights in Feb 2026

6/10 Okay

Michael, Herriman

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, NYX Hotel Cancun is a good hotel in an excellent location. The property is clean, well-maintained, and sits on a beautiful stretch of beach. The rooms were clean and well serviced, with housekeeping doing a consistently good job. The beachfront is a major highlight—wide, beautiful sand with plenty of amenities and space to relax. The location is also convenient to nearby shopping and restaurants. The biggest drawback was the food. Most meals were marginal at best, and even the specialty restaurants did not meet expectations. After the first couple of days, we chose to eat off-property for most lunches and dinners, though breakfast was generally acceptable. In summary, if you’re looking for a clean hotel in a great location with a beautiful beach, NYX is a solid option. However, if food quality is a top priority for your all-inclusive stay, you may be disappointed.
Stayed 8 nights in Jan 2026

10/10 Excellent

Yuliia

Stayed 5 nights in Feb 2026

8/10 Good

Sheila mary Fox

Travelled with group
Liked: Cleanliness
The staff that took care of cabs Golf, etc. were complete morons they should not be doing their jobs didn’t have a clue what they were doing ended up booking our own Uber and taking care of our own Golf, your front desk was amazing. Very very helpful people.
Stayed 5 nights in Feb 2026

6/10 Okay

Murray

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was too many stairs, pool not big enough, not enough shade by the beach. Food - no after hours place to get a snack, food. Coffee bar had to pay.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cody James

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. Excellent staff throughout the resort.
Stayed 7 nights in Feb 2026

8/10 Good

ronald

Stayed 6 nights in Feb 2026