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Hotel Paradise Suites

3.5 star property

Photo gallery for Hotel Paradise Suites

Hot stone massages, deep-tissue massages, Swedish massages
20 Tox Master (1 King)
Beach nearby, white sand, beach towels
Exterior
20 Tox Master (1 King)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Gym
  • Kitchen
  • Air conditioning

Explore the area

Map
Carlos Lazo 14, Isla Mujeres, QROO, 77400
  • North Beach
    ‪3 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪8 min walk‬
  • Dolphin Discovery
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪117 min drive‬

Room options

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07 Kinish Jr (2 Queens)

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02 Akbal Jr (2 Queen)

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  • Sleeps 2
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View all photos for 08 Itze Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

08 Itze Jr (2 Queens)

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  • Sleeps 2
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View all photos for 03 Zama Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

03 Zama Jr (1 King)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 01 Imox Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

01 Imox Jr (1 King)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 05 Alotl Jr (2 Queens)

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05 Alotl Jr (2 Queens)

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06 Litza Jr (2 Queens)

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  • Sleeps 2
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View all photos for 12 Balam Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

12 Balam Jr (1 King)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 09 Teotl Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

09 Teotl Jr (1 King)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 10 Nicte Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

10 Nicte Jr (1 King)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 11 Mixtli Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

11 Mixtli Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 04 Ixchel Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

04 Ixchel Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
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About the area

Isla Mujeres

With a stay at Hotel Paradise Suites in Isla Mujeres (Centro - Supmza 001), you'll be a 1-minute drive from North Beach and 8 minutes from Shark Beach. .This hotel is 4.9 mi (7.9 km) from Punta Sur and 10.8 mi (17.3 km) from Cancun Mall.

What's nearby

  • Isla Mujeres Cemetery - 2 min walk - 0.3 km
  • Miguel Hidalgo - 3 min walk - 0.3 km
  • North Beach - 3 min walk - 0.3 km
  • Isla Mujeres Ferry Terminal - 8 min walk - 0.7 km
  • Dolphin Discovery - 9 min drive - 7.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 117 min drive

Restaurants

  • ‪Stingray - ‬2 min walk
  • ‪Lola Valentina - ‬2 min walk
  • ‪North Garden - ‬2 min walk
  • ‪Snappers - ‬1 min walk
  • ‪Los Burritos - ‬2 min walk

About this property

Hotel Paradise Suites

Hotel with free parking, a quick walk to North Beach
Hotel Paradise Suites offers 12 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies or patios. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Make yourself at home in one of the 12 air-conditioned rooms featuring kitchenettes with stovetops and microwaves. Rooms have private balconies or patios. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include a turndown service and ceiling fans, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Library
  • TV in common areas

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Mini-fridge
  • Separate bedroom

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in

Access methods

Key retrieval, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total (up to 110 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Paradise Suites Isla Mujeres
Paradise Suites Isla Mujeres
Paradise Suites
Hotel Paradise Suites Hotel
Hotel Paradise Suites Isla Mujeres
Hotel Paradise Suites Hotel Isla Mujeres

Hotel Paradise Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 78 out of 146 reviews
Rating 8 - Good. 34 out of 146 reviews
Rating 6 - Okay. 13 out of 146 reviews
Rating 4 - Poor. 12 out of 146 reviews
Rating 2 - Terrible. 9 out of 146 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste, Newport News

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Everything I needed was within walking distance. Staff was very kind and helpful!
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden little gem, very clean, modern and quiet. Close to the beaches and restaurants.

4/10 Poor

Janis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Paradise suites has so much potential as a property but, unfortunately, has apparently fallen into the sort of neglect you would expect to see in a two star or less property. On the positive side, the artwork spread throughout, from the check in area to the rooms, is really awesome and captivating. As for the Rose themselves, we were first shown to a room, which by the way we were paying more than $250 per night for, that was frighteningly rundown, including broken window blinds, appliances in the kitchenette that looked like they had been salvaged from a junkyard, no water dispenser and a back side courtyard, so to speak, that looked to be nothing more than a dumping place for broken down appliances and bathroom fixtures. We asked for and were – thankfully – moved to a larger room that seemed to have been cared for more, but we still lacking in such basic amenities as a single lamp, drinking water, coffee maker, and any cooking receptacle other than a small frying pan with no lid. Despite being instructed to put all toilet paper into the trashcan next to the trash, we did not see a housekeeper for the first three days of our visit, eventually removing the trash ourselves, asking for either a broom to sweep the sand from the floor or for the floor to be swept and hunting down a housekeeping cart to look for a new set of towels. We have nothing against rugged accommodations, if priced accordingly. Not the case here…
Stayed 4 nights in Jan 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at on the island. Just a few steps away from everything but still quiet. Massages available on the property, only yoga would make it better.
Stayed 6 nights in Dec 2024

8/10 Good

vicky

Liked: Cleanliness, staff & service, property conditions & facilities
great location to walk around and see things
Stayed 7 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Online pictures are very misleading and do not reflect the current condition of the property. Only good thing about property is the location to the beach.
Shared “patio”
Dirty bedding
Stayed 3 nights in Dec 2024

6/10 Okay

Kyle

Travelled with partner
Liked: Staff & service
Very strange but unique property. The room we had was an upgrade as there was construction near where the dual bed suites were located. To be honest, it seemed like the whole complex was under renovation at one point and they just gave up. Definitely needs some TLC and a bit of a modern upgrade on the rooms and common area. Some of the taps and other fixtures were slightly damaged or needed maintenance. The pillows and bed seem a little worn out and not the most comfortable, but a whole day in the sun makes quick work of being awake anyways. Distance from downtown Isla Mujeres and the north beach is unbeatable (unless you get a hotel on the actual beachfront). Alex (manager) was not always on site (or any staff), but was extremely friendly, helpful and always available via text or phone. Overall a generally positive experience, although there seem to be much nicer and more modern hotels with the same distance to the beach for comparable prices or less.
Stayed 5 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Alex and the staff were great and very kind! Location was amazing. We appreciated having a larger fridge. Thank you!
Stayed 3 nights in Jul 2024

8/10 Good

Julie, Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. Downside was that the pool was being worked on, but easy walking distance to the beach didn't matter if we had a pool. Staff was friendly, and we were able to book great massages on site. We felt safe and comfortable here and the room was very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay and the manager Alex is a real gem. The property is beautiful and very clean. The room was nicely, decorated and extremely comfortable. The beds are great here. we love the pool, which is clean and beautiful. The hotel is about a block to beautiful Playa Norte, where the water is clear and incredible. There are restaurants within a block of Paradise suites. A big shout out to our housekeeper Ruth, who did an amazing job at keeping our unit clean. It is so nice to have a well equipped kitchen to make some meals. really a five star for us and the rates were very reasonable. Highly recommended.
Stayed 3 nights in Jul 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is excellent!
Stayed 5 nights in Jul 2024

10/10 Excellent

Chandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Alex was super-friendly and willing to take us to sunsets if we wanted to. Alex was always available if we needed anything. Would stay again!
Stayed 4 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Horrible! Nothing Like Pictures.

Very run down hotel. Grounds a mess. Trash, construction materials everywhere. No pool chairs, just falling down structures on stilts with dirty mattresses. Kleenex stuck in hole in wall above tv, ripped bath towels, dirty, stained couch. Water under doors into room when rained. Maid, Ruthie, did a good job with awful room.
Stayed 7 nights in Jun 2024

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Stayed 11 nights in Jun 2024

8/10 Good

Mark, Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good ! Will stay again!
Stayed 3 nights in May 2024

4/10 Poor

shalom, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommend
Stayed 2 nights in May 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was awesome, we arrived very late and she was very accommodating and helped us with a small issue right away. The room was not as pictured but still nice. The pool was completely drained while we were there, wish we would have known this before we arrived, as it was one of the amenities we were really wanting. The location is very good.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kristy, Greenbrier

Liked: Cleanliness, staff & service, amenities
It is a quiet, safe place to stay. Big rooms with a comfortable bed. Staff was accommodating and friendly. The manager lives on the property and was always just a text away. Only thing that was disappointing was the pool was out of commission for repairs. I would definitely stay there again.
Stayed 7 nights in Apr 2024

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 6 nights in Apr 2024

2/10 Terrible

Ernest

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Broken femur bone and no refund.

I'm sorry to say I didn't get to stay at the resort. My review is soly based on the fact that I broke my femur bone 3wks. before check-in and they wouldn't refund my booking. I had doctor and surgery report to varify incident. I had doctors order to stay off leg with no bending for 6-8 wks. with a plate and screws in my leg. Very disappointing.
Stayed 3 nights in Mar 2024

6/10 Okay

Rudesh

Liked: Staff & service
The property is undergoing renovations and it's a very chilled and relaxed operation. The location was great but it was very expensive. The staff were great and were able to fulfill most requests.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location...Location....Location. Steps away from North Beach and easy walking to many great places to eat. Alec is a wonderful manager and readily available if you have questions, need recommendations for places to eat or things to do. Will definately return to Hotel Paradise on our next trip is Isla Mujures!
Stayed 14 nights in Jan 2024

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness
Great sleepy place- it did the job for a hangout and location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marie

Stayed 6 nights in Mar 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, nice quiet property.
Stayed 11 nights in Feb 2024