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Hyatt Ziva Cancun All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, pool loungers
Exterior detail
Ocean View Double
View from room
8 bars/lounges, poolside bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Hotel Zone Beaches
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Pyramid Suite (with Sofa Bed)

  • 122 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(29 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Double

9.2 out of 10
Wonderful
(43 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(1 review)
  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King

Club Ocean Front King

8.8 out of 10
Excellent
(16 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

With a stay at Hyatt Ziva Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. .This all-inclusive property is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.7 km) from Forum Beach.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Lobby Bar - ‬4 min walk
  • ‪Vips - ‬6 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Mediterraneo - ‬4 min walk
  • ‪El Mercado - ‬1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Luxury property on the beach, with 3 outdoor pools
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 547 guestrooms featuring free minibar items and espresso makers. Rooms have private balconies. LED televisions are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a steam room. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 8 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1437 out of 1842 reviews
Rating 8 - Good. 233 out of 1842 reviews
Rating 6 - Okay. 64 out of 1842 reviews
Rating 4 - Poor. 37 out of 1842 reviews
Rating 2 - Terrible. 71 out of 1842 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Katelyn

Stayed 4 nights in Jul 2025

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Jul 2025

10/10 Excellent

Kenichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Walter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros 2 thumbs up perfect resort clean friendly great service Cons Maybe if there was a way to keep the pool cold
Stayed 6 nights in Jul 2025

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Cancun and I decided to book my stay at the Hyatt Ziva. When checking into the hotel, I was greeted by Melky. I ended up upgrading into the Turquoise Ocean front Suite. I must say I have no regrets in doing so. The room was on the 11th floor and had a spectacular view of the hotel’s beauty. When upgrading to the turquoise tower, the accommodation came with your very own butler service. NATASHA AND MARIE made my first time in Cancun so memorable! They went above and beyond everything I asked for and what their services/amenities that the Hyatt Ziva had to offer. Truly am impressed by the exceptional service Natasha & Marie offered. In addition, my partner and I visited the Cafe multiple times a day; Roger is a true craftsman as a barista. We enjoyed every drink that he served us. That’s why we came back multiple times a day! All in all, would I book a stay here again? Yes!
Stayed 2 nights in Jul 2025

10/10 Excellent

Francisca, Phoenix

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. Food is not the best, but okay. Amenities are great. Did not love that staff will try to upsell you, but understand it’s part of their job.
Stayed 4 nights in Jul 2025

10/10 Excellent

Injy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Sandeep

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place but absolutely regret using their photographer for our family shoot. Photo wasn’t professional at all. We had to provide him directions on how to take pics. Such a waste of money. Never go thru their photographer
Stayed 4 nights in Jul 2025

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at 2 other Hyatt Ziva but by far this Cancun location has been the best in every aspect of the word. From the moment you arrive at the hotel their hospitality is impeccable. Every single employee we encountered was so eager to assist and go above and beyond. Definitely recommend Hyatt Ziva Cancun.
Stayed 5 nights in Jul 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and well kept property, beautiful location and the friendliest staff. Planning on staying at this property again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Danilo R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.Excellent customer service. ALL staff are very friendly and accomodating. Variety of daily activities. Good quality food.
Stayed 6 nights in Jul 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
The food got me sick. Couldn’t enjoy my vacation
Stayed 2 nights in Jul 2025

8/10 Good

Mandeep

Stayed 4 nights in Jul 2025

10/10 Excellent

Xiao JI, New Windsor

Stayed 6 nights in Jul 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Deyvis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very good but I think the rooms need an upgrade thats what I think is a really expensive place I think needs a little big of glamours touch, the service from the workers was fantastic especially Julio the bartender at the pool was exceptional what a man always working with a smile, Maria cleaning lady, Juan the gentleman from the steak house was more than helpful, Alfonso from the Havaneri restaurant, and Wilberth from the Dinner restaurant was more than good as well as those from the Italian restaurant also the one who carries the suitcases Armando or Fernando I think it was very good thebentertainment team Paulina is very good and all the guys, the hotel has very good customer service and the food is very good but I think in the buffet for lunch they can do a little better but I will definitely come back this is our second time at this hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing viewing
Stayed 4 nights in Jul 2025

10/10 Excellent

Bernadette Rose

Stayed 5 nights in Jul 2025

10/10 Excellent

Ryan Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Yendris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Perfect Experience at Hyatt Ziva Cancun! From start to finish, everything was perfect. The service was outstanding, the food and drinks were top-quality, and every corner of the resort was impeccably clean and beautifully maintained. The staff went above and beyond to make us feel welcome and cared for at all times. The beach, pools, restaurants, and entertainment exceeded all expectations. This place truly offers a luxury all-inclusive experience. I would highly recommend Hyatt Ziva Cancun to anyone looking for relaxation, comfort, and top-notch hospitality. I can’t wait to go back!
Stayed 1 night in Jul 2025

10/10 Excellent

Kazuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Sylester

Liked: Cleanliness, staff & service, property conditions & facilities
This is hospitality at its finest. Every moment was an experience that we'll not forget in a very long time. We're going back...100%
Stayed 5 nights in Jul 2025