Dreams Sapphire Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Ballroom
NEW Preferred Club Indigo Junior Swim Out Ocean Front King
Rooftop terrace
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast included

Explore the area

View map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪11 min walk‬
  • Place, Ojo de Agua Beach
    ‪9 min drive‬
  • Place, Puerto Morelos Town Square
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

Deluxe Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Beach Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Governor Suite

  • 92 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Family Junior Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • 97 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Family Junior Suite Tropical View

  • 97 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean Front King

  • 97 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Preferred Club Master Suite Beach Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 97 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

Junior Suite, 1 King Bed (Deluxe)

9.0 out of 10
Wonderful
(12 reviews)
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

8.4 out of 10
Very good
(9 reviews)
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 57 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 57 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 57 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front

  • 114 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 114 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 2 Double Beds

NEW Preferred Club Indigo Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Deluxe Junior Suite Tropical View King

8.2 out of 10
Very good
(65 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(8 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(10 reviews)
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Puerto Morelos

When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Beach - 11 min walk - 1.0 km
  • Crococun Zoo - 4 min drive - 2.5 km
  • Ojo de Agua Beach - 9 min drive - 3.6 km
  • Puerto Morelos Town Square - 11 min drive - 4.3 km
  • Petempich Bay - 11 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Bistro El Beso - ‬7 min walk
  • ‪Swim Up Bar - ‬7 min walk
  • ‪Villa Marina - ‬10 min walk
  • ‪Casa del Mar - ‬9 min walk
  • ‪Route 66 - ‬7 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Beachfront property with 8 restaurants and 4 outdoor pools
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 568 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre (8,295 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (112 centimetre high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated guestrooms - September 2019
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 496 out of 1048 reviews
Rating 8 - Good. 253 out of 1048 reviews
Rating 6 - Okay. 154 out of 1048 reviews
Rating 4 - Poor. 57 out of 1048 reviews
Rating 2 - Terrible. 88 out of 1048 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Yamilis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I saw the bad reviews before going to Dreams Sapphire but thought it was just picky people complaining. Unfortunately, I was wrong—they were absolutely right. The food quality was awful across almost all the restaurants. The only decent meal we had was at the Japanese restaurant and a late-night taco cart, which also had the only friendly service. Everywhere else, we had to wait nearly two hours to get a table, and the staff was rude and unaccommodating. The hotel itself is very old and run-down. The pool is in bad shape, with broken tiles and poor maintenance. We paid extra for the Preferred Club (Indigo), thinking it would be worth it, but it was a complete waste of money—especially if you’re traveling with kids. Most of the “upgraded” facilities are adults-only, so families get no real benefit. In short: Don’t go. There are far better hotels in Mexico.
Stayed 5 nights in Jul 2025

6/10 Okay

Virginia

The staff was very helpful. The beach was filthy. I wish this could be made public so people don't book with the intention of swimming at the beach. Also, I would recommend upgrading the housekeeping. We stayed 13 nights and had to keep asking for towels. Also, they only changed bedding twice. But made the beds, which don't make sense. Lastly, I would give it a thumbs up for the staff being very polite and helpful.
Stayed 13 nights in Jul 2025

2/10 Terrible

tanesha

Travelled with partner
Liked: Cleanliness, staff & service
Food was good
Stayed 3 nights in Aug 2025

2/10 Terrible

Olesya

Stayed 10 nights in Jul 2025

2/10 Terrible

Adel, Toronto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Je suis déçu et en colère car j’ai l’impression de m’être fait arnaqué. La raison de ma note est l’absence totale de nettoyage de la plage envahie par des monticules d’algues. J’ai réservé une grande suite avec accès direct a la plage et petite piscine privée faisant face a la plage. J’ai payé le prix total. Je me retrouve face a des tonnes d’algues amassées depuis des semaine sur la moitié de la plage et une odeur horrible de pourrissement. Ce phénomène est naturel (cependant accentué par les changements climatiques) et je l’accepte. Ce que je reproche a l’hôtel et a Expedia c’est de ne pas être transparent sur cela et de ne pas m’avoir averti avant de faire ma reservation. En plus de cela, l’hotel ne fais aucun effort pour enlever les algues de la plages et ne met aucune protection dans l’eau autour de l’hôtel pour réduire la quantité d’algues s’échouant sur le sable de la plage. Tous les autres hotels dans la region le font, tous les jours. Toutes les villes aux alentours le font aussi et la population profite de bons moments sur la plage. J’ai visité les alentours et d’autres hotels et je l’ai vu (j’ai loué une voiture qui m’a permis de profiter de moments sur les plages aux alentours avec ma famille). Et oui, j’ai du quitter la suite pour aller a d’autres plages privées! Le plus choquant est que le personnel reste impermeable aux feedbacks: ils disent tous les memes phrases apprises par le management de l’hôtel: ce phénomène est naturel et on fait ce qu’on peut.. Faux!
L’odeur est terrible aussi
Vue de ma suite.
Stayed 6 nights in Jul 2025

4/10 Poor

Nancy Carolina

Travelled with family
Food options were limited, restaurants were always full, buffet was OK not great. Very little authentic Mexican food. AC was turned off in one of the restaurants during dinning Dining took two hour wait. Alcohol tasted watered down and not brand name. The best food was outside…. They would serve tacos in a taco stand outside of the restaurants.
Stayed 5 nights in Jul 2025

6/10 Okay

Janaya M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really the VIP access thanks to Expedia. The resort was beautiful but the food wasn't the best. The resort doesn't offer your typical bacon and sausage for breakfast. We end up getting breakfast at the preferred club or ordered room service. The restaurants on the resort doesn't offer reservation. It's first come first serve basis except Teppanyaki. They only take reservations for the Teppanyaki Chef's. Which was booked every day during our stay which sucked. The buffet serves the same food everyday. The resort had a terrible smell. From my understanding it was seaweed season, I'm not 100% sure if that was the reason. We also couldn't enjoy the beach because of the seaweed. It was close. If you like the beach, you won't be able to utilize it. I reserved 3 rooms for my kids and mom. I upgraded all rooms to the rooms with the jacuzzi on the balcony and ocean front. The Jacuzzi's were disgusting! I wanted to downgrade to our previous rooms but that no longer an option because they weren't available. Our family vacation was ok overall but 2 of my kids were ready o come home after 2 days at the resort.
Stayed 3 nights in Jul 2025

10/10 Excellent

Elida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, customer service was above expectation but I didn’t like the fact that sea weed is not cleaned out of the property.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jesus

Stayed 4 nights in Jul 2025

10/10 Excellent

juan

Stayed 3 nights in May 2025

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Irene

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the amount of seaweed on the beach. Approximately 10 to 12 feet of seaweed (sargassum) lined the entire shoreline and was rotting the entire time. I didn't seem like much effort was being put into clearing the shoreline during our stay. The rotting sargassum also produces an unpleasant odor that permeates the entire property. Also the potential for the seaweed situation is not highlighted in any way during the booking process. Would not recommend staying at this resort during the summer months due to sargassum.
Stayed 7 nights in Jul 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Ace

Liked: Staff & service
Stayed 5 nights in Jul 2025

6/10 Okay

Vera

Stayed 5 nights in Jul 2025

8/10 Good

Gretchen

Stayed 3 nights in Jul 2025

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Dreams Sapphire for a wedding. We booked the premium ocean front room and it was nice. The premium restaurant options were a must as I would not like to be limited to the buffet for the whole trip. Elon at the Bluewater Grill was my favorite! He listened and took care of our every need. This restaurant was best for breakfast and mimosas! We enjoyed the adult pool but it was way too hot, not refreshing at all in July. For dinner our favorite restaurant was as Bordeaux. You won’t be disappointed. The beach was off limits when we were there due to seaweed infestation. The smell was awful. Hopefully they are able to clear that for your visit. Overall it was a pleasant stay.
Stayed 1 night in Jul 2025

8/10 Good

Sarah Angela Yuk-Fung

Stayed 4 nights in Apr 2025

8/10 Good

Melissa L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Four Stars
Stayed 5 nights in Jun 2025

10/10 Excellent

Richard Michalski

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sargassum!!! Beach was horrific
Stayed 6 nights in Jul 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay with our family at Dreams Sapphire. We had two rooms in building 1 and our rooms were in a great location near pool and beach. The staff truly makes the stay memorable. The grounds were beautiful, pool lively and food was good. We upgraded to preferred which I would recommend as check in/check out and the preferred lounge, top shelf liquor in the lounge and preferred pool made it worth the money for our family. We will return to this resort!
Stayed 5 nights in Jun 2025

10/10 Excellent

christopher

Travelled with partner
Liked: Staff & service
Out dated
Stayed 4 nights in Apr 2025

10/10 Excellent

Nevena

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff is super friendly and will make sure to help you in any way they can. Antonio from the bar was awesome. He was always smiling and ready to provide the best service. One thing i didn't like was that guests get up super ealry and i am talking about 5 am to grab their spots by the pool, so if you are like me and get up around 8 or 9, you won't find any shade. The hotel does have a rule that says if you leave your spor for 45 min, they will remove your towels and belongings; however, i haven't seen it being enforced. I do think the experience would've been different if the beach was not "invaded" by the seaweed. Hotel did meet my expectations. This was 3rd Dreams that my family and I visited and I will definitely stay at Dreams again.
Stayed 6 nights in Jul 2025

6/10 Okay

Tristan

Travelled with family, Travelled with group
Liked: Cleanliness
Had a fun time for our short stay. Staff were friendly although didn’t always follow through (rollaway bed took two nights to turn up after being told different answers on whether it was coming at all by multiple people). Food was ok not amazing. Pool was good but closed early. And not Dreams fault but the seaweed was horrendous - piled high and sooooo smelly. Overall we had a fun stay especially with a day trip to Tulum including swimming with turtles and seeing ruins / swimming in cenotes, and a second day trip to Xcaret Xplorer.
Stayed 3 nights in Jun 2025

2/10 Terrible

Jason

Stayed 7 nights in Jun 2025