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Dreams Sapphire Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Property video
Club Junior Suite Ocean Front Swim Out Double
Buffet
Outdoor dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

Terrace/patio

Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(12 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • Beach view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Swim Out Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite Ocean Front King

Preferred Club Governor Suite Ocean Front King

Preferred Club Governor Suite Ocean Front King

  • Ocean view
  • 92 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Bedroom Family Suite Tropical View

Terrace/patio

Two-Bedroom Family Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 97 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 97 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Preferred Club Master Suite Ocean Front Swim Out King

Preferred Club Master Suite Ocean Front Swim Out King

Preferred Club Master Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 97 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Club Junior Suite Ocean Front King

Club Junior Suite Ocean Front King

Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite Ocean Front Double

Club Junior Suite Ocean Front Double

Club Junior Suite Ocean Front Double

  • Sea view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Junior Suite Ocean Front Swim Out King

Club Junior Suite Ocean Front Swim Out King

Club Junior Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite Ocean Front Swim Out Double

Club Junior Suite Ocean Front Swim Out Double

Club Junior Suite Ocean Front Swim Out Double

  • Beach view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Master Suite Ocean Front King

Club Master Suite Ocean Front King

Club Master Suite Ocean Front King

  • Ocean view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Master Suite Ocean Front Swim Out King

Club Master Suite Ocean Front Swim Out King

Club Master Suite Ocean Front Swim Out King

  • Beach view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Two-Story Villa

Club Two-Story Villa | Terrace/patio

Club Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Junior Suite Tropical View King

Terrace/patio

Junior Suite Tropical View King

8.4 out of 10
Very good
(68 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(10 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Morelos

When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.3 km
  • Puerto Morelos Beach - 13 min walk - 1.1 km
  • Ojo de Agua Beach - 5 min drive - 3.9 km
  • Puerto Morelos Town Square - 6 min drive - 4.3 km
  • Moon Palace Golf Club - 27 min drive - 18.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Bistro El Beso - ‬6 min walk
  • ‪Blue Moon - ‬8 min walk
  • ‪Bluewater Grill - ‬3 min walk
  • ‪Swim Up Bar - ‬7 min walk
  • ‪Route 66 - ‬7 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with free minibar items and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 568 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre (8,295 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (112 centimetre high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 476 out of 1008 reviews
Rating 8 - Good. 250 out of 1008 reviews
Rating 6 - Okay. 147 out of 1008 reviews
Rating 4 - Poor. 52 out of 1008 reviews
Rating 2 - Terrible. 83 out of 1008 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sunshine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time at Sapphire. Friendly staff, fantastic pool and beach. The new indigo preferred was beautiful. This is our 2nd time at Sapphire and we will definitely be back again I’m sure.
Preferred Indigo room
Stayed 4 nights in Oct 2025

8/10 Good

Gary Albert, Lemont

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room was clean! Food was good! Pools and Premier Indigo area was awesome!
Stayed 6 nights in Oct 2025

2/10 Terrible

William

Stayed 7 nights in Oct 2025

6/10 Okay

Priya, Delta

The staff was amazing however, we had issues with the cleanliness of our room
Stayed 7 nights in Oct 2025

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Got what I expected.
Stayed 4 nights in Oct 2025

10/10 Excellent

Abigayle A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My third time here. The staff at the resort is great Reselly at portofino is an awesome server She went above and beyond. Alberto in the buffet restaurant is also awesome saw us waiting and already had coffee and juice in the table waiting for us. Truly missed Jose at the adult pool he has a great personality and always attentive. Plan on going back next year hoping Jose will be back at that pool.
Stayed 7 nights in Oct 2025

10/10 Excellent

Eric Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice trip and we had a great time. Room, staff and food were all good! I have been to this resort several times and always find it be fantastic. Alberto - World Cafe, is just a wonderful person. Very nice and always happy. Resilly -Portofino, best waitress in the resort. Professional, pleasant and made our dining experience perfect (actually ate there 3 times). We had the Preferred Package and spent our days at the Adult Pool. The Adult Pool was just not the same without Jose! Jose has been at the Adult Pool for the last several years and was moved to another location. A few guests that I recognized from previous years, and new guests that we met, all commented the same - they missed Jose. Please bring Jose back to the Adult Pool! Thank you for a nice visit.
Stayed 7 nights in Oct 2025

10/10 Excellent

ilir

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean the staff was amazing alway take care of guests great experience for the my stay.
Stayed 4 nights in Oct 2025

4/10 Poor

jane

Travelled with partner
Liked: Cleanliness
Stay at Indigo section only to use infinity pool which was super nice. Food is terrible everywhere.
Stayed 5 nights in Oct 2025

10/10 Excellent

Broderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back I loved every minute of the experience
Stayed 5 nights in Oct 2025

10/10 Excellent

Jorge David

Stayed 4 nights in Oct 2025

10/10 Excellent

Igor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a smaller resort, perfect for families with kids. Poolside entertainment and activities were amazing!
Stayed 10 nights in Oct 2025

10/10 Excellent

naquavia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
the staff was great i was here for a wedding and everything was great food bedding i love it And cant wAit to come back
Stayed 3 nights in Oct 2025

2/10 Terrible

Daomi Bobbi

Disliked: Cleanliness, amenities, property conditions & facilities
The resort was decent , for the price I would not recommend. The areas by the rooms are poorly lit and there are so many animals (raccoons and kudamundis) that are hiding in the bushes.There was poop all over the steps leading to the rooms .Also , the fridge in my room was broken . The food was disgusting, I’ve never starved on vacation until this one .The ocean smelled extremely bad , and I couldn’t utilize the beach during my stay. The best part was the pool , but the alcoholic beverages are watered down and it takes MULTIPLE to even feel a buzz . Overall, I would not stay here again .
Stayed 4 nights in Oct 2025

4/10 Poor

Prince

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Big pool, water park is good. Not crowded at all. Pool was clean for the most part. Staff at the swimmup bar was great!
Stayed 4 nights in Oct 2025

8/10 Good

Leigh

Liked: Cleanliness
The Staff was absolutely amazing. Their hospitality training was fantastic. They were helpful and genuinely kind.
Stayed 3 nights in Oct 2025

6/10 Okay

Jenna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like the amount of dining options. The service was great. My room was a terrible experience. The first thing we noticed was the dirty green lounge chair on the patio. Then our ceiling was leaking. You could see visible bubbling of the paint. The staff painted over the leak. The next day black spot appeared and bubbling returned. Then came the smell of mildew. You couch smelled of mildew. The couch pillows smelled of mildew. The bad linen and our clothes smelled damp and wet. It was very hard to sleep at night because the air conditioning caused throat irritation and mucous build up. By the forth night we were offered another room but it was already our last night. The mosquitos on the resort were terrible. It was hard to enjoy the swim out because they were so abundant. Coming home I have almost 20 itch mosquito bites. I was offered a free upgrade for my future stay but I will never visit this resort again or recommend it so I will not need that. For the price and the room discomfort, it was very expensive and not worth the price.
Stayed 5 nights in Oct 2025

2/10 Terrible

Justin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this resort to be outdated and poorly maintained. There are raccoons roaming everywhere at all times of the day and bothering guests. The buffet is rather small with limited options. I have a shellfish allergy and one day there was no chicken or beef option available. In addition, they also ask about food allergies but make no accommodations for you. My spa service was rather lack luster. They have no fans or dryers to properly dry your hands or feet. So, my mani and pedi were ruined. I was forced to walk barefoot back to my room. They also have no lighting around the property at night which makes it dangerous—especially since raccoons are running rampant. The golf carts are limited in quantity which leads to you walking everywhere—even with your suitcase. I called room service 3 times for ice and never received it and they don’t have ice machines in the residences. Lastly, this resort is described as all inclusive but when we arrived, we were asked to upgrade to get access to basic things like an adult only pool. When you upgrade, you are not given a wristband to denote that you have upgraded—which ultimately results in paying for something that isn’t needed. This was no paradise for me!
Stayed 3 nights in Oct 2025

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff for the events at pool was amazing and fun. Mar and her team were the best! They got you involved and made sure you were having fun! The staff at the property all around was nice, hospitable, and willing to help with anything.
Stayed 4 nights in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
I booked through Expedia as a VIP. I emailed them asking for early check in and a room upgrade twice because they sent me three emails stating they would discount a room upgrade by 25% and early check in at 7 am for $100. We get to the hotel at 12:15 pm and we got none of that. We went to eat and walked around and then came back. Still no room. I told them I didn't need a room upgrade, we just wanted to get in the room. Their check-in starts at 3 pm and our room was finally ready at 2:45 pm. Not good service. The "upgrade" was a view of a building and a few trees. It was the very furthest building from the amenities and I had two children with me so it was super inconvenient.
Stayed 5 nights in Oct 2025

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Great staff! Clean and accommodating. Beautiful views
Stayed 7 nights in Oct 2025

6/10 Okay

Sara Sandra

Travelled with partner
Liked: Cleanliness
We mentioned during the checking that we are VIP. We do not received any VIP access. I have a neuropathy and mention to the person during the checking because own room was very far to walk. He did not care. Very arrogant. The area is far, no elevators, and dark during the night. The place need to improve especially the desk employees
Stayed 5 nights in Oct 2025

4/10 Poor

Christine marie

Travelled with group
Disliked: Cleanliness, staff & service, amenities
VIP means nothing here.. you have to be in the preferred group to get in some restaurants, bars and pool. We had the buffet every morning because of this. The waiters could care less if we had something to drink with our meal. The Italian restaurant was nasty, no flavor. Dessert was sour. The best restaurant was french. We were not allowed in the rooftop pool either. They took our dirty towels from our room but didnt replace them with clean ones until we called. Had to call to get the mini bar restocked. Very poor service. We felt like 2nd rate guest because we were only VIP and not preferred. Will never stay here again.
Stained chair cushions
Just nasty
The water looked like mud, seaweed, just not as described
Stayed 6 nights in Oct 2025

4/10 Poor

Rinosh

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A lot of mosquitoes and power outages (no WIFI for one whole day)
Stayed 3 nights in Oct 2025

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome nothing to complain about
Stayed 3 nights in Oct 2025