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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Property video
Karaoke room
Karaoke room
Children’s play area – indoor

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • On private beach
  • All-inclusive

Explore the area

View map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

8.6 out of 10
Excellent
(99 reviews)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

7.8 out of 10
Good
(6 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,869 reviews
The price is NZ$619
includes taxes & fees
23 Sept - 24 Sept
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.5 km
  • Xoximilco - 5 min drive - 4.6 km
  • Riviera Cancun Golf Resort - 10 min drive - 4.6 km
  • Iberostar Cancun Golf Course - 23 min drive - 23.8 km
  • Delfines Beach - 23 min drive - 24.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min walk
  • Grand Lobby Bar
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Sky Bar - ‬19 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1047 out of 1718 reviews
Rating 8 - Good. 312 out of 1718 reviews
Rating 6 - Okay. 170 out of 1718 reviews
Rating 4 - Poor. 79 out of 1718 reviews
Rating 2 - Terrible. 110 out of 1718 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Sawir

Stayed 3 nights in Jun 2025

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
Stayed 4 nights in Jun 2025

10/10 Excellent

JOSE LUIS

Stayed 3 nights in Jun 2025

6/10 Okay

AJAY

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Erick

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
Stayed 9 nights in Jun 2025

10/10 Excellent

Jonathon Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 24/7 room service, golf cart transportation/lobby to lobby buses, and the staff and workers were amazing! Only thing we disliked was the other guests ignoring the signs saying not to reserve chairs and lounges especially at the water park.
Stayed 6 nights in Jun 2025

10/10 Excellent

Monique, bROOKLYN

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, beautiful clean and luxurious
Stayed 4 nights in Jun 2025

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beeautiful definitely recommended if you've never been
Stayed 5 nights in May 2025

2/10 Terrible

Alicia

Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica Marie

Stayed 3 nights in Jun 2025

2/10 Terrible

A

Stayed 3 nights in Jun 2025

6/10 Okay

Loveneet

Stayed 3 nights in Jun 2025

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever!!!!!
Stayed 6 nights in Jun 2025

10/10 Excellent

Jill

Stayed 5 nights in May 2025

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel food is excellent and personal very kind
Stayed 4 nights in May 2025

6/10 Okay

MANUEL ALEJANDRO SANCHEZ, Jacksonville

Travelled with family and small children
Liked: Amenities, property conditions & facilities
My stay started off on the wrong foot. when I got to my room, it wasn't ready. There was even a note left behind (likely from a supervisor) outlining issues that still needed to be addressed in the room. To make matters worse, my room keys didn’t work, so I had to walk back to the front desk to get them reprogrammed. A few days later, I received an email from the hotel offering two complimentary massages as an apology. At first, I appreciated the gesture until I saw the catch. They required me to sign a contract agreeing not to post any negative reviews about the hotel on social media in order to redeem the offer. In other words, they weren’t offering an apology they were trying to buy my silence. This completely changed my impression of the hotel’s management. An apology should be sincere, not conditional. It was no longer a genuine apology it became a transactional attempt to silence feedback. I declined the offer. Here are the Pros and Cons. Pros: Great drinks, Very clean hotel, Family-friendly amenities, (arcade, water park, Flow Rider, playground) No pressure from hotel staff regarding the membership program. Friendly staff across the resort. JC Steakhouse was a genuinely enjoyable experience. Cons: Check in process was frustrating, food was a huge letdown for a high end resort, the buffet served roughly 85% of the same food every day. Unfortunately, what could have been a great stay was tainted by questionable management decisions and underwhelming dining experiences.
Stayed 8 nights in May 2025

6/10 Okay

kalyani srinivas

Stayed 2 nights in Jun 2025

2/10 Terrible

Young Hee, Little Neck

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan Antonio

Stayed 4 nights in May 2025

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found a lizard, cockroach in my room and to top it off ants all over my food service when they dropped it off!! Air conditioning did not work 2 out of the 5 days. Not a great vacation
Stayed 5 nights in Jun 2025

2/10 Terrible

Leah

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible service and accommodations
Stayed 5 nights in May 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay – Highly Recommended! I recently stayed at this hotel and had an incredible experience from start to finish. The staff was extremely friendly and welcoming, always ready to assist with a smile. Check-in was smooth and quick, and I was pleasantly surprised by how clean and spacious my room was.
Stayed 5 nights in May 2025

8/10 Good

Christabelle

Stayed 6 nights in May 2025

10/10 Excellent

Linh Y

Liked: Cleanliness, amenities, property conditions & facilities
Great resort!! Lots of fun for the kids! Awesome cafe too
Stayed 5 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The multitude of food choices was great. Ate very well. The entire staff was friendly, helpful, and professional. The pools were great always things going on for kids and adults. Also liked the daily night shows that had different acts on different nights. Kids liked this too. My only negative was the last minute resort closure moving us over to Nuzic but we got free access to the Grand for entire stay.
Stayed 1 night in May 2025