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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

Relax by the pool surrounded by lush palm trees and a clear sky.
Relax in a serene space with two double beds, a desk for work, and a large window offering a view of the outdoors.
Enjoy dining in style with round, rectangular, and communal seating options in this inviting restaurant.
Relax by the beachfront, surrounded by palm trees and lounge areas, with multiple pools and a water park nearby.
Relax in our ocean-view lounge, featuring wicker sofas and armchairs with cushions, surrounded by lush greenery and a bar area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • On private beach
  • All-inclusive

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Relax in a stylish room with two single beds, a desk, and a window overlooking the pool and lush surroundings.

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Two large beds with white linens, a desk, and a balcony with a view.

Grand Deluxe Garden View

8.6 out of 10
Excellent
(99 reviews)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Relax in comfort with a large bed against a padded headboard, a desk for work, and a window offering a view of the outdoor pool and lounge chairs.

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Two large beds with white linens and a desk area with a chair and flat-screen TV.

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Relax in a serene space with a large bed, tufted bench, and stunning views of a lush landscape and body of water.

Grand Presidential Suite

  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Relax in a spacious room with a large bed, separate sitting area, and balcony offering a view of the outdoors.

Grand Honeymoon Suite - King Size Bed

7.8 out of 10
Good
(6 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Relax in a spacious room with a large bed, flat-screen TV, and sliding glass door leading to a balcony with a view.

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Relax by the central pool or one of the smaller pools surrounded by lush greenery and palm trees.

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2803)
The price is NZ$740
for 1 room
includes taxes & fees
19 Aug - 20 Aug
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.5 km
  • Xoximilco - 5 min drive - 4.6 km
  • Riviera Cancun Golf Resort - 10 min drive - 4.6 km
  • Ventura Park Cancun - 15 min drive - 15.4 km
  • Delfines Beach - 23 min drive - 24.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 983 out of 1625 reviews
Rating 8 - Good. 299 out of 1625 reviews
Rating 6 - Okay. 157 out of 1625 reviews
Rating 4 - Poor. 77 out of 1625 reviews
Rating 2 - Terrible. 109 out of 1625 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jany

Stayed 3 nights in May 2025

6/10 Okay

Jasraj

Liked: Cleanliness, staff & service, property conditions & facilities
We did not receive credits for the 4 nights we stayed but the resort was very nice overall
Stayed 2 nights in May 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

YOON JUNG

Liked: Staff & service, property conditions & facilities
Highly recommended for families with older kids that can enjoy waterpark features. Small pools also can be enjoyed by younger children. Cleanliness can be better especially with cups and dishes. Overall pleasant experience.
Stayed 5 nights in Apr 2025

8/10 Good

Ronakkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Daylena, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice week. Jesus from Karaoke Bar was excellent.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hector

Liked: Cleanliness
Stayed 6 nights in Apr 2025

8/10 Good

Mihyun

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Kathrynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food, very crowded
Stayed 5 nights in Apr 2025

2/10 Terrible

Tiffany Nicole

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Chetna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were super friendly. Our rooms were big and spacious with an in house fridge bar. My kids and I loved watching the evening shows daily.
Stayed 5 nights in Apr 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to go in Vacation, all staff super nice and friendly. Special thank you to Jesus he is a server at the Karaoke bar and was so amazing with us. Thank you
Stayed 2 nights in Apr 2025

10/10 Excellent

Francesco Salvatore Lo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

2/10 Terrible

Sandhya Rani

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Great food choices only if you spend an hour each day in the morning booking them! It's all inclusive and all inconvenience too.
Stayed 5 nights in Apr 2025

8/10 Good

sean, Medford

Stayed 2 nights in Apr 2025

10/10 Excellent

Keaira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all different amenities the property had available to us. Our favorite was the waterpark.
Stayed 2 nights in Apr 2025

10/10 Excellent

haiyang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for kids
Stayed 7 nights in Apr 2025

6/10 Okay

Amit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival at Grand Moon was smooth, with warm towels and no check-in line. However, one receptionist rudely dismissed a drink offer during check-in. After a 15-minute check-in, we were assigned a room but pressured into a 1.5-hour timeshare presentation. I clarified only one parent could attend due to our kids, but the salesperson failed to confirm, wasting 30 minutes when I returned to decline. The property is vast and well-maintained. Unfortunately, my wife and son fell ill during the trip, and we all got sick after returning, out for three days and still unwell a week later. The water smelled odd, despite using bottled water for everything. Food highlights: Habibi’s breakfast and dinner were good, though chicken skewers were chewy; Jade’s ambiance and food were excellent; Tavola’s pizza and pasta were solid; the pastry shop was great; La Casa by the bowling alley disappointed with slow service and order errors. Beware the $500 spa credit—it’s unusable, a scam. The water park, game room, and beach were hits with the kids.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lester, MIAMI

Stayed 4 nights in Apr 2025

8/10 Good

Krista

Liked: Staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Mar 2025

10/10 Excellent

Hira

Liked: Cleanliness, staff & service, property conditions & facilities
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lacy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lay out is perfect. If one pool is busy you can walk around the coner to another one. This place is made to enjoy the pools.
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
Stayed 4 nights in Apr 2025

10/10 Excellent

Grigor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing for kids!
Stayed 6 nights in Apr 2025