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Nice and confortable room.

The resort was clean, comfortable, has potential, with spacious rooms and friendly staff, but improvements in communication, maintenance, and guest management are needed. Significant issues with reservation accuracy at check-in(reserved two king rooms but was given one king and one room with two queen beds because my original reservation had been given to another party. I had been in contact with the hotel before arrival and received confirmation the day before that both king rooms were reserved), limited communication about compensation, and inconsistent dining experiences (Ember and Vine was not recommended based on our experience, with a $12 plate of just lettuce and a very long wait time. The café had very limited options and was the only place open early morning, and Trova was decent but made errors in our order twice. The pizza was good and fresh. We also encountered maintenance concerns (appeared to be small insect-like debris (possibly silverfish or similar) coming from the faucet in one room, and the second room had a ceiling leak above the full-length mirror, both of which were concerning, including a faucet issue and a ceiling leak, as well as overcrowded pool areas with limited seating(a family-friendly resort, but supervision in shared areas could be improved, as children were often running and splashing even in the hot tub, making it difficult to relax). On a positive note, the fireplace was a nice touch. Xavier, go-kart team and security were very kind/helpful.

The villa was very comfortable and worked well for our extended family of six. The nearby pool and beach made for the perfect vacation setting. In addition, we enjoyed the many amenities at the resort while we were there..Thanks so much!.

The place was fantastic Loved the area

Our host Rosita, had excellent communication skills and showed concern for our comfort. The place was spotless and stocked well with beach chairs, towels, kitchen utensils and cookery. It was great having the ability to do laundry prior to leaving as well. The location was central to the east side of San Juan and an easy drive to an awesome beach in laquillo, rain forest in ceiba, sailing out of Fallardo and great places to eat all along the way. I would highly recommend this stay.

We enjoyed staying at this house. It fit our needs while we were in Puerto Rico. Pool and hot tub were great! It was perfect for our family.