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Hotel Casa San Agustin

Photo gallery for Hotel Casa San Agustin

Outdoor pool, pool loungers
Creator video - submitted by Kelsey Kotzur
Terrace/patio
Frette Italian sheets, premium bedding, pillow-top beds, free minibar
Library

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

Frette Italian sheets, premium bedding, pillow-top beds, free minibar

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (del Virrey)

Frette Italian sheets, premium bedding, pillow-top beds, free minibar

Suite (del Virrey)

  • 184 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Frette Italian sheets, premium bedding, pillow-top beds, free minibar

Deluxe Room

9.6 out of 10
Exceptional
(15 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Prestige)

Frette Italian sheets, premium bedding, pillow-top beds, free minibar

Suite (Prestige)

10.0 out of 10
Exceptional
(1 review)
  • 170 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds
  • Free Wi-Fi

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About the area

Cartagena

With a stay at Hotel Casa San Agustin, you'll be centrally located in Cartagena, just a 3-minute walk from Clock Tower and 9 minutes by foot from Cartagena de Indias Convention Center. .This luxury hotel is 2 mi (3.2 km) from Bocagrande Beach and 0.1 mi (0.1 km) from University of Cartagena.

What's nearby

  • Clock Tower - 3 min walk - 0.3 km
  • Walls of Cartagena - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Palace of the Inquisition Cartagena Historical Museum - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 6 min walk - 0.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Buena Vida - ‬1 min walk
  • ‪Restaurante Candé - ‬2 min walk
  • ‪Pezetarian - ‬2 min walk
  • ‪Los Tacos Del Gordo - ‬2 min walk
  • ‪Espiritu Santo Restaurante - ‬1 min walk

About this property

Hotel Casa San Agustin

Hotel Casa San Agustin offers 30 accommodations with DVD players and free minibar items. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a steam room, and complimentary bicycles.
Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 30 guestrooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with Frette Italian sheets. 32-inch flat-screen televisions with premium TV channels provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, designer toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as an outdoor pool and a steam room. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Latin American cuisine at Alma, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary cooked-to-order breakfast is served each morning between 6:30 AM and 10:30 AM.
Alma - Overlooking the garden, this fine-dining restaurant specializes in Latin American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Late night fare is available from 24-hour room service.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Alma

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 1057800.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 300000 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 1057800.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Hotel Casa San Agustin Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 439 out of 482 reviews
Rating 8 - Good. 27 out of 482 reviews
Rating 6 - Okay. 8 out of 482 reviews
Rating 4 - Poor. 5 out of 482 reviews
Rating 2 - Terrible. 3 out of 482 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Stayed 4 nights in Jan 2026

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely! And the staff was very helpful and pleasant.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is elegant. The staff is incredibly bounce, accommodating and very helpful. The included breakfast is off the full menu and is quite good. It’s expensive, but we found it worth it.
Stayed 3 nights in Jan 2026

10/10 Excellent

Judith

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel I have ever stayed in after decades of travel all around the world. Visually spectacular. Service oriented. Comfortable. Clean. Every amenity from fine dining to pool to spa to tearoom to library. Could not have been better in any way.
Stayed 4 nights in Jan 2026

10/10 Excellent

Thalia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful Old World Meets New World Hotel. Exceptional Service, the kind you don’t find anymore!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Great hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Sonya

Stayed 1 night in Jan 2026

8/10 Good

Catherine

Stayed 5 nights in Jan 2026

10/10 Excellent

Matthieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of the old town in Cartagena. Very convenient and centrally located for sightseeing. Room was large and comfortable. Everything in the room was in good working condition. Very nice pool and patio area. Staff were friendly, helpful, and professional. Full and varied breakfast was included in the price. Really a top notch experience overall.
Stayed 4 nights in Jan 2026

10/10 Excellent

Manuel

Stayed 2 nights in Jan 2026

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones nítidas, el personal súper amable
Stayed 3 nights in Nov 2025

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Kevin

Stayed 1 night in Nov 2025

6/10 Okay

Claudia

Stayed 5 nights in Jul 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wonderful amenities, just perfect!
Stayed 4 nights in Oct 2025

10/10 Excellent

William Aidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and an excellent property. Very clean rooms, no complaints. Would definitely be my first choice if I’m ever back in Cartagena
Stayed 5 nights in Aug 2025

10/10 Excellent

Gustavo

Stayed 2 nights in Aug 2025

10/10 Excellent

Scott, powhatan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most luxurious hotels I have visited. The staff treated me like I was a member of the family and I am truly appreciative of everyone I met.
Stayed 4 nights in Aug 2025

10/10 Excellent

Giovanni, Las Vegas

Travelled with family
Liked: Amenities, property conditions & facilities
Exceptional property with too notch service, accommodations and food. Stayed for 3 nights and it was not enough. Quiet and safe with an attentive staff. Thank you!
Stayed 3 nights in Aug 2025

10/10 Excellent

SIMON

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and very friendly staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Tongtong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful time at Casa San Agustin. From the moment I arrived, I was blown away by the warm and genuine welcome from the staff. Every team member went above and beyond to make me feel cared for—remembering my name, anticipating my needs, and treating me more like a valued guest than just another booking. Their professionalism, kindness, and attention to detail were truly world-class. The hotel itself is nothing short of stunning. The architecture is both unique and breathtaking—blending history with modern design in a way that feels luxurious yet inviting. Every corner reveals thoughtful touches, intricate details, and spaces that are as photogenic as they are comfortable. And the location? Absolutely perfect. Nestled in a spot that feels private yet connected, it offers incredible views and easy access to the best local attractions, dining, and cultural gems. Whether you’re wandering the surrounding neighborhood or simply admiring the scenery from the hotel’s terraces, it’s a place you won’t want to leave. This is not just a hotel—it’s an experience. I left feeling refreshed, inspired, and already planning my next visit. Highly recommend to anyone looking for a stay that combines exceptional service, stunning design, and a perfect location.
Stayed 6 nights in Aug 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 3 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hospitality. I have ever experienced. I travel around the world a lot but the people and service were excellent. World class
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Beautiful hotel. Pictures don’t do justice. This place is beautiful
Stayed 3 nights in Jul 2025