2/10 Terrible
Kristen
7 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
At check in, they asked me why I only prepaid for breakfast for only 3 adults and not the kids. I showed them my orbitz confirmation which showed breakfast buffet and rooms were paid for all people in my party. We have 3 rooms. The hotel is all boarded up, the patio and gardens are closed to ongoing construction which apparently they decided to do at the height of the tourist season. No mention of this when I reserved. We lugged all our luggage up the stairs before they told us that we could use an entrance only marked for vendors in the parking lot. The water tastes like sewer but there was no bottled water in the rooms. Had to wait for stores to open up 4 hours later in the evening to get water. Breakfast was a horrible experience. They refused to serve us because my youngest was still sleeping so my husband was waiting for me to finish eating and we reserved for 5. I only reserved for 4. My other daughter was served raw bacon. When I told staff this was our 4th parador this week and that all the other ones served us, they snapped that they manage things differently than other hotels. And a naked man yelled at my daughter for walking past his room because he could hear. She was not even talking and just went to get her toothbrush from her dad's room. He told her he would call the police on her. She is 7 and terrified.
Kristen
Stayed 1 night in Aug 2025
