Hotel Palacio Astoreca

4.0 star property

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Bay View

Deluxe Room, Bay View | View from room

Deluxe Room, Bay View

  • Bay view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead

Standard Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room

Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead

Premium Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Room

Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead

Junior Room

  • 35 sq m
  • Sleeps 2
  • 3 Single Beds
  • Free Wi-Fi

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About the area

Valparaiso

A stay at Hotel Palacio Astoreca places you in the heart of Valparaiso, steps from Paseo Yugoslavo and El Peral Lift. .This boutique hotel is 0.1 mi (0.2 km) from Fine Arts Museum and 0.3 mi (0.5 km) from We Are Not Hippies Mural.

What's nearby

  • Paseo Yugoslavo - 1 min walk - 0.2 km
  • Casa Mirador de Lukas - 4 min walk - 0.3 km
  • Mirador Paseo Gervasoni - 4 min walk - 0.3 km
  • Plaza Sotomayor - 6 min walk - 0.4 km
  • Port of Valparaiso - 19 min walk - 1.5 km

Getting around

  • Puerto Station - 5 min walk
  • Santiago Intl. Airport (SCL) - 72 min drive

Restaurants

  • ‪Brecon's - ‬4 min walk
  • ‪Restaurant Capri - ‬5 min walk
  • ‪Delicias Express - ‬3 min walk
  • ‪IL Paparazzo - ‬4 min walk
  • ‪Terraza Bella Ciao - ‬4 min walk

About this property

Hotel Palacio Astoreca

Hotel Palacio Astoreca offers 23 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Valparaiso hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Make yourself at home in one of the 23 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This Victorian hotel also features concierge services, gift shops/newsstands, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:30 AM.
Hotel Palacio Astoreca has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CLP 18,000 per night); reservations required
  • Parking on site (CLP 18,000 per night)
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant

Things to do

  • Library
  • Piano

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Built in 1923
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during June and May.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Indoor pool
  • Hot tub
The following facilities are closed on Thursday, Friday, and Saturday:
  • Dining venue(s)
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CLP 18000 per night
  • Nearby parking fee: CLP 18000 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Astoreca
Hotel Astoreca
Hotel Palacio Astoreca
Hotel Palacio Astoreca Valparaiso
Palacio Astoreca
Palacio Astoreca Hotel
Palacio Astoreca Valparaiso
Hotel Palacio Astoreca Hotel
Hotel Palacio Astoreca Valparaiso
Hotel Palacio Astoreca Hotel Valparaiso

Hotel Palacio Astoreca Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 46 reviews
Rating 8 - Good. 13 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronald, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Stayed 2 nights in May 2022

2/10 Terrible

Christopher

Travelled with group
Disliked: Staff & service

Not Great for Price

Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Stayed 2 nights in Mar 2020

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pricey but great location

Very well located and very clean.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed 1 night in Feb 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel in a great city.

This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Stayed 2 nights in Nov 2019

8/10 Good

Mr Simon Peter, Guildford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, but.....

Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
Stayed 2 nights in Mar 2018

4/10 Poor

Ignacio, Santiago, Chile

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful hotel, bad customer service

Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Stayed 1 night in Jan 2018

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Michael, US

Disliked: Staff & service

Good location

Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC

2/10 Terrible

Verified traveller

Disliked: Staff & service

Bad Value Proposition and Poor Service

This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.

10/10 Excellent

Not Provided, Occidental, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in Valparaiso

We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Daniela, Rio de Janeiro

Liked: Cleanliness, room comfort

City problems

In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.

6/10 Okay

Verified traveller

Disliked: Room comfort

historical hotel and vicinity

Experience - Disappointing Room preparation - Excellent breakfast service - Bad bath commodities Not a hotel boutique experience, I expected more.

10/10 Excellent

booster, Birmingham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

dont trust sat nav!

Took an age to find hotel though tiny roads up and down this lovely town. Only 3 parking spots in very tight area.

10/10 Excellent

Ormond, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really cool

An outstanding hotel in the coolest part of the magnificent city of Valparaiso. Everything understated but efficient. Our only slight grievance was with the manner in which breakfast was served - that is sometimes it was not buffet style and this just made the process seem a little "complicated". The building itself, formidable and the staff throughout the hotel, helpful and sophisticated. We loved it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful facility . Really loved it.

a little confusion checking out as where requested to pay higher rate than agreed on Expedia. Clerk corrected the error after showing our Expedia booking form.

10/10 Excellent

Sheila, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very old, historical but beautifully refurbished.

Close to Plaza Sotomayor, the main plaza of Valparaiso by using the ascensor. Restaurant at the hotel was very good but only one suggestion - there should be an English translation on the menu. If we did not understand Spanish, we would have been completely lost. Staff were outstanding and very accommodating. Amenities were great and the room comfortable. Thoroughly enjoyed our stay.

6/10 Okay

Alan, San Diego

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great location, mediocre room

For the price, I had expected a five star experience, but it was far from that. The hotel is an old palace. It does not contain period furniture (except one unused room), but the decor is minimalist modern. It doesn't quite work. It seems unfinished and incomplete. The building did sport a spiffy new paint job so it looked terrific from the outside. The room was small. A glass panel above the door allowed light from the corridor to enter the room making sleep difficult. The facility does not have air conditioning. The breakfast was adequate, but not great. The people were wonderful, warm and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in a special neiborhood of Valparaiso

Its a good hotel in a nice place with very good condition ( in general, clean, hot water, Preston of water, blanquette etc) If you go by car the street are very narrows is not easy drive a car there and the parking lot is a little bit far of the hotel.

10/10 Excellent

Duarte, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel, faultless experience

We only stayed 1 night in this recently opened 5* boutique hotel, but left wishing we had stayed 2 or 3. Even though I later found out that the hotel had only been running for a few months, our whole experience was faultless. Check-in was quick and offered us an upgrade (after we requested). The staff was extremely friendly and interested in interacting with guests. Rooms (and the hotel throughout) were extremely well decorated. The Spa was the cherry on top of the cake after a long day walking on the hilly streets of Valparaiso. Breakfast was amazing.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo
Stayed 2 nights in Mar 2022