The shuttle from the airport was good. When I arrived at the hotel about midnight, there were 12 people in line. The desk clerk was by himself and overwhelmed. He was trying to fix complicated problems without just checking in the people with easy reservations. He told us he was oversold and didn’t know if we would get rooms, despite having reservations. He took everyone’s ID’s and tried to match them to reservations. It was very disorganized. When I got to the front of the line and made (admittedly) a rather pointed remark about how it should not take an hour to check in, he tried to throw me out. I apologized and he lectured me for 10 minutes about being rude without making my key. When he eventually did, the room had been slept in and not cleaned. I was not in my final room until about 1:20 in the morning. This was on floor 2 of 3. There are no elevators, so you have a good chance of having to haul your bags up the stairs. The final room was clean, but run down. The curtains do not adequately block the light from the exterior hallway out front. This was one of the worst hotels experiences I have ever had, and I stay in hotels 10 nights a month for work.