2/10 Terrible
Jack
Travelled with partner
3 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in room was extremely untidy. There was signs of drug paraphernalia and beer bottle lids in the drawers where the refreshment area is. Empty food packaging and food in the bedside table. The bath was begrimed and the cups for tea and coffee also dirty. The bath however large was broken and the advertised jets don’t work, half a used toilet roll from previous guests on the holder and general cleanliness feeling was far from apparent.
This was booked for an anniversary present for my partner. Needless to say it severely affected our stay.
Only one member of staff manning the front desk and all enquiries and other problems. No managers accessible.
I wanted to refund my booking but was unable at such short notice.
Extremely upset and disappointed with the overall experience and fully expect some form of compensation or refund at the very least.
All issues where made apparent ten mins after checking in and the lad on reception tried he’s best to make amends for the poor experience but was also alone so he’s efforts although appreciated where below par also. Basically implying if I stay the night I shouldn’t expect a refund or compensating because it appears happy with my room which I made it abundantly clear I wasn’t. And with no other rooms available and no funds to book elsewhere we were forced to stay as opposed to choosing too.
Breakfast advertised with the room.. this is a basic cereal option. Hot breakfast is an extra charge which I feel is misleading
Jack
Stayed 1 night in Aug 2025
