We arrived to the hotel around 6:40 AM. We had our reservation for later that day so I asked about early check in to pay for the half day rate. I had contacted a team member via the Hilton Honors app and was given one rate but first of all, when I asked about early check in, the staff immediately said, “That’s impossible!” I took this to mean that they possibly didn’t have any available rooms at the time and we have to wait for a room to check out, which was understandable. However, they said we could do early check in if we paid the half rate, which is what I was originally trying to ask for before being told that it was impossible. Then when asked what the rate was, they gave me a much higher rate. I asked them about the rate that the Hilton member had given me on the app and the night auditor said that I had reserved through Expedia so they gave me a different rate. When I clarified that a Hilton team member gave me that cheaper rate, that it wasn’t through the Expedia app, she said that it didn’t matter and that it was dependent on that night’s rate and not through Expedia. We were told the staff member was named Astrid. She was also extremely rude to the other staff member who was the one checking us in. For every question her tone was unnecessarily rude. The one checking us in, a gentleman, was far nicer about explaining everything to us but Astrid’s attitude when she wasn’t even the one checking us in really set a bad tone for the rest of the stay.