Family accommodation in California

Overall, my stay was superb. Room and bed were comfortable and I was pleased with how quiet this room was compared to my last stay. A little bit frustrated because I had missed my first night of my stay due to being hospitalized. Front desk attendant was not exactly friendly when checking in. Also had to go back to the desk 3 times because my keys would not trigger the lock pad. The houseman was very helpful in getting me into the room. Homeless situation outside the property is getting worse but that is not the fault of the hotel.

Staff throughout the hotel were friendly and professional.

Walkable to the trolley station. It had conveniently had an outside restaurant part of the hotel, but also some other restaurants that were walkable to. Side note: We wish they had usb plugs to help people charge their items.

Convenient hotel enjoyed my stay

I really liked the rocking chairs at the front. I also liked it was walking distance to Disneyland. The pool and hot tub were great too!!

My room was clean and well equipped. However, the bedding was just a bit uncomfortable. My first night was disrupted by a neighboring room that woke me at 2:30 am with a loud scream, followed by another about 30 seconds later but with laughter at the end. This went on for about 15 minutes. I call Ed the front desk and they said they would send someone to patrol the area. But by that time the noise had settled to loud talking. When I called down the next morning, they had no record of my call. So then I asked to speak with the manager and they put me on hold. After a while they said he would have to try to reach me later, as I was leaving for an event. When I returned later that afternoon I checked if there was a message and there was none. I called down to the front desk again and they had no notes again. When I spoke to front end manager, Adrian, he said it would be impossible for them to pinpoint the noise origin and therefore offered nothing. When I noted concern about no note taking, and how that might help if others had or might complain about the same thing, how that might help by process of elimination. Instead of apologizing that my sleep was interrupted, he seemed to deflect that it might have been coming from the parking lot or another floor. I voiced my displeasure with his answer, excuse, and requested the GM contact me. He provided me with the GM’s email contact information. Overall I would still give this hotel a positive review as it is in a great location.