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Malmaison Cheltenham

4.0 star property

Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Club Deluxe Room
Breakfast, lunch, dinner served; British cuisine
Lobby sitting area
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Pet-friendly

Explore the area

View map
Bayshill Road, Cheltenham, England, GL50 3AS
  • The Promenade
    ‪7 min walk‬
  • Cheltenham Town Hall
    ‪7 min walk‬
  • Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double

Cosy Double

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room

Club Room

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin

Club Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

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Bar (on property)

Hotel du Vin & Bistro Cheltenham

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 795 reviews
The price is NZ$412
includes taxes & fees
12 Oct - 13 Oct
Hotel du Vin & Bistro Cheltenham

About the area

Cheltenham

With a stay at Malmaison Cheltenham in Cheltenham, you'll be within a 15-minute drive of Cheltenham Racecourse and Gloucester Docks. .This eco-certified hotel is 9.3 mi (15 km) from Gloucester Quays and 0.2 mi (0.4 km) from Imperial Gardens.

What's nearby

  • The Promenade - 7 min walk - 0.7 km
  • Cheltenham Town Hall - 7 min walk - 0.7 km
  • University of Gloucestershire - 12 min walk - 1.1 km
  • Pittville Park - 2 min drive - 1.7 km
  • Cheltenham Racecourse - 4 min drive - 3.0 km

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Imperial Gardens - ‬6 min walk
  • ‪Bosco Pizzeria - ‬6 min walk
  • ‪No. 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie - ‬2 min walk
  • ‪All Bar One Cheltenham - ‬4 min walk

About this property

Malmaison Cheltenham

Eco-certified hotel with a 24-hour front desk and a restaurant
Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 61 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features wedding services and a banquet hall.
Satisfy your appetite for lunch or dinner at Chez Mal Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11:00 AM.
Chez Mal Brasserie - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.00 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 953 reviews
Rating 8 - Good. 306 out of 953 reviews
Rating 6 - Okay. 100 out of 953 reviews
Rating 4 - Poor. 60 out of 953 reviews
Rating 2 - Terrible. 20 out of 953 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxed hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Verity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish and comfortable hotel in great location.

Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!
Stayed 2 nights in Jun 2025

8/10 Good

Fran

Liked: Cleanliness, staff & service
Shabby room,dark bathroom poor toiletries
Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in May 2025

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and of a high standard. There was a comfortable lounge, a terrace and conservatory, but on one day these were closed to hotel residents due to a private function. Hotel guests should be able to use the facilities they have paid for, or at least be informed that facilities will be closed during their stay, and be compensated accordingly.
Stayed 2 nights in May 2025

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for our anniversary, parts of the room are getting worn and you can see they are older but still a lovely room.
Stayed 1 night in May 2025

6/10 Okay

jonathan

Travelled with group
Disliked: Amenities
Staff mostly incompetent - especially bar staff. Needs updating.
Stayed 3 nights in May 2025

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This well located hotel is well managed with excellent front of house staff. They are really helpful and friendly. It is very quiet with good facilities and quality food options.
Stayed 1 night in May 2025

8/10 Good

Fran

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely hotel, friendly staff. Given an upgrade for my birthday which was lovely and very generous. Plug points were very well hidden, maybe a little sign pointing them out would be useful. Great drinks and food offers but not well advertised in the room, we would have been enticed back had we known, there should be information in the room about these.
Stayed 2 nights in May 2025

6/10 Okay

Susan

Business traveller
I felt like I was sleeping in the corridor. Bed so close to the door every passer by could be heard. Noise above woke me up at 4am as taking a shower and then heavy stomping continued. Very close to busy roads, so again noisy and with air conditioning that didn’t work properly it made for a hot night! Pillows and bed extremely uncomfortable. Sheets didn’t fit bed properly. Very dark bathrooms and limited toiletries. Grubby stairs and main areas. Overall an expensive experience for a poor nights sleep. Will not be revisiting.
Stayed 1 night in May 2025

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in May 2025

8/10 Good

Rhona

Stayed 1 night in May 2025

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was supper comfy and I slept like a baby !
Stayed 1 night in May 2025

10/10 Excellent

Elaine

Business traveller

Lovely stay

Really comfortable, lovely room, staff really helpful, decoration lovely, close to town, wine bar, restaurants etc
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort

Great staff

A great stay overall. Staff very fruendly and helpfull
Stayed 2 nights in May 2025

10/10 Excellent

R P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel. Located conveniently for access to the town.
Stayed 1 night in May 2025

8/10 Good

Briony

Stayed 5 nights in Apr 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service with pleasant facilities
Stayed 2 nights in May 2025

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was not in good condition but the location was perfect
Stayed 1 night in Apr 2025

8/10 Good

TREVOR

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025