Arrived at the hotel, the front door was inoperative, therefore had to use the side door. Checked in via the desk, the one of the two lifts were not working.
Arrived at the room, to find that it was dusty and the bedside shelves were not clean/had marks on them.
We were advised that we had been upgraded to a room overlooking the racecourse, but this out us next to two major roads. We were in Room 315 which meant that through the night, as could just hear the main road. As a bonus, next door could be heard snoring.
Therefore overall a terrible night sleep.